Senior Specialist, Vendor Performance & Operations

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

This role requires a data-driven, strategic, and hands-on individual who can work across product, operations, and market teams to build scalable solutions that improve vendor engagement, efficiency, and growth. If you thrive in a fast-paced, high-growth environment and have a passion for solving complex challenges with structured execution, this is the role for you!

What's on your plate?

• Drive the end-to-end vendor operations strategy, ensuring alignment with business goals and market needs.
• Partner closely with local and regional commercial teams to optimize vendor health, efficiency, and overall satisfaction.
• Collaborate with local markets to understand local nuances and tailor performance strategies to optimize vendor onboarding, retention, and engagement strategies, to ensure seamless vendor experience
• Analyze key performance metrics to identify underperforming vendors, develop rehabilitation plans, and implement structured solutions.
• Work with front-end and back-end product teams to ensure a balance between ad revenue, vendor experience, and operational efficiency.

• 3-5 years of experience in consulting or strategy-related roles, vendor operations/onboarding, performance management, or program management, preferably in food delivery, e-commerce, FMCG, or technology.
• Demonstrated ability to operate independently with strong strategic thinking and structured problem-solving skills to break down complex problems and design scalable solution
• Proven expertise in vendor performance management, including scaling operations, driving efficiency, and improving marketplace dynamics.
• Highly analytical mindset – Ability to interpret complex data, generate actionable insights, and make data-driven decisions.
• Exceptional stakeholder management & cross-functional leadership skills, with the ability to influence product, operations, and market teams.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.