Senior Staff Professional Services Engineer

Description

• Lead solution design, deployment, and optimization efforts for Gigamon’s network visibility and security products.
• Identify deployment alternatives and propose optimized solutions for customers across various industries, including mobile networks, service providers, and enterprises.
• Ensure technical compliance with security standards and policies (e.g., ISO 27001, CIS, NIST), and work with system architects to meet security requirements.
• Collaborate with technical teams to guide security policy implementation and compliance.
• Automate and streamline post-sales processes to enhance customer experience and accelerate time to value.
• Conduct testing, documentation, and pilot deliveries to ensure high-quality deployment results.

• Bachelor’s or Master’s degree in Computer Science, a related field, or equivalent practical experience.
• Over 10 years of hands-on experience in designing and deploying network management tools and applications in large-scale networking and/or virtualized networking, applied to mobile networks, service providers, enterprise, or government cases.
• Strong working knowledge of network and element management, as well as security, in mobile networks, service providers, enterprise, or government scenarios.
• Deep understanding of security principles—confidentiality, integrity, and availability—and their application across various technologies.
• Robust technical expertise in network protocols—TCP/IP, L2/L3, IPv4, IPv6, QoS/CoS, SDN, NFV, SNMP, NetFlow, etc.
• CCNP in R&S, along with Security certification, is preferred; any Cloud Services Provider Certifications are a plus.
• Proven ability to lead technical initiatives and to collaborate effectively with virtual teams across different locations.
• Demonstrated success in managing technical initiatives independently of formal authority.
• Capability to handle high-pressure situations involving key stakeholders and executives.
• Understanding of risks and related methods to recommend, implement, and apply suitable security controls.
• Practical knowledge of cybersecurity/information security standards and policies such as ISO 27001/2002, CIS, NIST, among others.
• Excellent communication skills in English, both written and spoken.
• Portuguese language skills are a plus.

• A proactive problem-solver who thrives under pressure and can effectively communicate complex technical concepts.
• A team player with excellent interpersonal skills who can work cross-functionally and lead without formal authority.
• Highly analytical with a deep understanding of network security principles and compliance standards.
• Detail-oriented, with a passion for continuous learning and staying updated on emerging technologies.