Senior Support Engineer

Scope:

• Core responsibilities include upgrade & migrate the customers from existing product version to latest version with different platform & infrastructure. Part of SCPO to next gen cognitive product migration/implementation & support SCPO Implementation working closely with consulting & partner collaborating with PD & support.

What you’ll do:

• Work on customer’s Implementation (net new customer) and support partners during implementation taking care of all cloud & SCPO related issues, help resolving the issues by working closely with PD/support/customer & partners.
• Work on customers upgrade & migration to SAAS (SCPO/next get planning products) by understating the existing version of technical design (batch/integration/metrics/infrastructure/sizing etc)  & migrate them to latest available supported version of SCPO/planning solutions.

What we are looking for:

• Should have hands-on experience in SQL, PL/SQL, Oracle
• Should have hands on experience in scripting (batch/perl/Python, any) & understanding of performance tuning.
• Domain knowledge in the Supply Chain Planning & Optimization Suite of Blueyonder products at least 2+yrs
• Preferable to have implementation or operational support experience on Supply Chain Planning &Optimization Suite of Blueyonder products.
• Should have understanding of any job scheduler & preferable control-m batch scheduling and understand batch processing design and SLA’s.
• Candidate should be able to Estimate the workload of implementation/migration activities that are within the scope, assess business needs that fall outside the standard solution, assess integration complexity, architecture
• Conduct technical analysis sessions with customers and/or the project team to understand the functional and technical needs of the customer and develop technical solutions to meet those needs
• Design and develop platform workflow/ user interface, integration scripts, Data mapping, data modeling and loading of data.
• Should have understanding of cloud & SAAS applications & experience in using JIRA and ServiceNow/SalesForce.
• Excellent Communication skills required to navigate discussions with internal and external stakeholders on issues and troubleshooting.

Our current technical environments/Technical Stack & products:

• OS – Unix-RHEL, Windows 2008R2 and above.
• Supply chain products: SCPO (Demand & FF, ESP,IO, S&OP)
• RDBMS – Oracle 11g and above and SQL/PLSQL 2012 and above, Snowflake
• BA tools – Cognos.
• Interface: SFTP, AS2, DMS, JDA connect
• Scripting – Perl, Shell, Python is desirable.
• Scheduling tools knowledge – Control-M is preferred one

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.