Senior System Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Primary (P) or Secondary (S) Key Responsibilities: % of Time Spent:

P Global Infrastructure Responsibilities include:

• Building, configuring, maintaining, and supporting system infrastructure focused on linux specifically Red Hat systems.
• Proficient command line interface and basic shell scripting; Bash or Python a plus.
• Configuring storage on the system and adding NAS, CIFS, or ASM disks
• Understand Ansible or puppet a plus.
• Familiar with Networking concepts and protocols.
• Detailed oriented, good troubleshooting and problem solving skills
• Basic understanding of Virtualization in Vmware and/or Nutanix hyperconverged environments specifically how linux interacts with it.
• Full lifecycle management for all equipment in Iron Mountain Data Centers and Field offices
• Participation on Project Teams:

I. Ability to work in an independent manner but also work together in a team oriented environment.

II. Guides and mentors fellow administrators, engineers, and project team members on related topics

III. Project execution, including partnering with PM, Risk Management, QA Testing, and production roll-outs

• A plus to have worked on public cloud platforms, such as GCP, Azure, and AWS
• Develops and maintains capacity management reports and trend analysis

70%

P Team Engagement:

• Participate in Execution:
• Implement systems according to EIT strategies and standards to meet specific objectives. for the sub-function(s) and develops policies/procedures to support the solution.
• Operate as a member team supporting projects and systems globally.
• Complexity/Skills:
• Broad knowledge of all areas within particular IT sub-functions.
• Applies depth of knowledge in function derived from experience in technical and demonstrates strong communication skills.
• Continuous learning and development of skill set and knowledge transfer to team members.
• Develop and mentor team members as appropriate to promote strong engagement across the Iron Mountain teams.
• Maintains strong partnerships with suppliers and vendors
• Manage escalations related to committed deliverables

20%

S Reporting: Produce regular and accurate management reports related to KPIs/KRIs, metrics, deliverable status and progress of security and compliance related initiatives. Present to Senior Leaders on status of initiatives and service improvements as required 10%

F Functional Knowledge, Skills, and Competencies:

• Knowledge of Red Hat
• Knowledge of Advanced Scripting and Automation Platforms, such as Ansible and Terraform
• Knowledge of Public Cloud
• Knowledge of Vmware, Nutanix, Windows
• Excellent written, presentation and oral communication skills
• Demonstrated ability to communicate and influence at all levels
• Knowledge of best practices and IT operations in an always-up, always-available service
• Good decision making, human relations, and organization skills
• Good understanding of the tools and techniques used in process improvement
• The ability to work in a matrix environment
• Familiarity and/or experience working with 3 rd party partners/vendors and professional services
• Implements and evaluates service & solution goals.
• Anticipates developments in the field / deployments, in order to support continuous improvement
• Provides support, direction and guidance to Global IT team members, supervising and coordinating their activities and assisting team members in reaching their potential performance levels

Business Expertise: The senior System Engineer is expected to understand how EIT can support Iron Mountain’sBusiness model and objectives. organization's business lines and products, underlying infrastructure services and platforms both on premises and cloud based, and optimize these platforms to maximize efficiency and business value.

Develops innovative and practical solutions to project challenges, identifies and works proactively with all levels of the organization to mitigate risks and issues. Collaborates with Support teams, Subject Matter Experts and Project Managers to develop and implement realistic short term and long term solutions.

Problem Solving: Develops innovative and practical solutions to project challenges, identifies and works proactively with all levels of the organization to mitigate risks and issues. Collaborates with Support teams, Subject Matter Experts and Project Managers to develop and implement realistic short term and long term solutions.

Area of Impact: IT staff and 3 rd party partners that contribute to delivering system technologies to our global IT infrastructure. Business unit stakeholders that require infrastructure delivered as part of a broader scope of work.

Interpersonal Skills: Willingly applies their knowledge of PMP best practice while maintaining a flexible approach that enables and encourages collaboration across teams and functional areas. The ability to influence others at all levels is key, as well as team leadership and meeting facilitation skills.

Category: Information Technology