Senior Technical Account Manager

2 Months ago • 5 Years + • Account Management

Job Summary

Job Description

As a Senior Technical Account Manager at Zscaler, you will manage technical service and infrastructure issues for customers related to Zscaler products. This includes working with customers via phone, email, and on-site visits, ensuring responsiveness and providing excellent service. You will collaborate with the Field Sales Team to ensure proper deployment of Zscaler products and services, acting as a trusted advisor to customers. You will also handle implementation and consulting projects, assist the Support team with escalations, provide on-call support, and offer product training. Furthermore, you will stay updated on cloud updates, provide product feedback, and monitor reporting information.
Must have:
  • 5+ years of account management experience.
  • Experience implementing/supporting web and email security solutions.
  • Bachelor of Science in Computer Science/Engineering or equivalent.
  • Proficiency in high-tech networking, information security, and application networking.
  • In-depth understanding of enterprise networks and infrastructure.
Good to have:
  • Knowledge of basic protocols such as HTTP, DNS, TCP/IP, UDP, SSL/TLS, ICMP, FTP, and experience with packet captures.
  • Experience with L2/L3 protocols and devices, advanced security concepts (IPS/IDS/DLP), and authentication protocols (SAML/LDAP).
  • Basic shell scripting/programming experience (bash, Perl) and familiarity with SQL.
  • Understanding of multiple routing and switching architectures (Cisco, Juniper).
Perks:
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and use our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Senior Technical Account Manager (Sr. TAM) to join our Customer Success team to manage resolution of customers' technical service and infrastructure issues related to Zscaler products. This hire will be remote from Brazil. Reporting to the Manager of Customer Success, LATAM you will:

  • Work with customers using a variety of media (phone, email, on-site).You are held to the highest industry standards for responsiveness and services provided and manages the Premium Support relationship.
  • Work with the Field Sales Team to ensure that Zscaler products and services are deployed in a manageable and supportable way. Engage our customers and partners as trusted advisors. Handle implementation and consulting projects, scheduling Zscaler web and email solutions for customers.
  • Assist the Support team by taking support escalations and providing occasional support. Available for on-call duty to address important customer issues during non-operational hours. Establish communication channels between gold/platinum customers and internal teams. Keep customers updated on cloud updates and upgrades, ensuring necessary actions for availability and satisfaction.
  • Provide on-site and virtual product training to Premium Support customers. Deliver notifications of new Zscaler products and technologies to Premium Support customers.
  • Monitor reporting information and policy configurations at customer sites, offering ongoing recommendations. Provide valuable product feedback to Zscaler Product Management based on customer requirements.

What We're Looking for (Minimum Qualifications)

  • 5+ years of account management experience, including pre- and post-sales responsibilities. Experience implementing/supporting web and email security solutions.
  • Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications. Proficiency in high-tech networking, information security, and application networking, with a focus on communication and engagement with prospects.
  • In-depth understanding of enterprise networks and infrastructure, including TCP/IP stack and protocol workflow. Hands-on experience with network troubleshooting tools like Wireshark, WinMTR, and Fiddler.

What Will Make You Stand Out (Preferred Qualifications)

  • Knowledge of basic protocols such as HTTP, DNS, TCP/IP, UDP, SSL/TLS, ICMP, FTP, and experience with packet captures.
  • Additional advantages include experience with L2/L3 protocols and devices, advanced security concepts (IPS/IDS/DLP), and authentication protocols (SAML/LDAP).
  • Basic shell scripting/programming experience (bash, Perl) and familiarity with SQL. Understanding of multiple routing and switching architectures (Cisco, Juniper).

#LI-Remote

#LI-AA5

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Similar Jobs

Penn Interactive - Regional Director of Player Development

Penn Interactive

Columbus, Ohio, United States (Remote)
2 Months ago
Saxo Bank - Institutional Account Manager

Saxo Bank

Amsterdam, North Holland, Netherlands (On-Site)
4 Weeks ago
Ion - Senior Product Manager - Post Trade (Cleared Derivatives)

Ion

Chicago, Illinois, United States (On-Site)
10 Months ago
Alpha Sense - Global Strategic Account Leader

Alpha Sense

London, England, United Kingdom (On-Site)
1 Month ago
PwC - Industry Account Driver

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
binance - Accountant

binance

Taipei City, Taiwan (Remote)
5 Months ago
PayPal - Senior Director, CRM

PayPal

New York, New York, United States (Hybrid)
2 Months ago
Sabre India - Senior Account Manager, Spain

Sabre India

Madrid, Community Of Madrid, Spain (Hybrid)
1 Month ago
Salesforce - Associate Account Partner (Public Sector)

Salesforce

Washington, District Of Columbia, United States (Hybrid)
2 Months ago
Marsh McLennan - Account Manager - Mercer Marsh Benefits (New Business Focus)

Marsh McLennan

Taipei City, Taiwan (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Alpha Sense - Global Strategic Account Executive

Alpha Sense

New York, New York, United States (Hybrid)
8 Months ago
Ethos Life - Customer Engagement Associate

Ethos Life

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Playstation - Senior Director, Multiplatform & Account Management

Playstation

San Mateo, California, United States (Remote)
3 Weeks ago
Unity - Account Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
MiQ - Sales Manager/Director

MiQ

Guangzhou, Guangdong Province, China (Hybrid)
2 Months ago
Lead Venture - Junior Account Specialist

Lead Venture

Belmopan, Cayo District, Belize (Remote)
2 Months ago
Like Card - Senior Sales B2B (Ecommerce)

Like Card

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago
Oliver Agency - Digital Designer

Oliver Agency

Bangkok, Thailand (On-Site)
1 Month ago
JDA - Technical Account Advisor

JDA

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
The E.W. Scripps Company - Account Executive

The E.W. Scripps Company

Nashville, Tennessee, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Brazil

pipa studios - Unity Developer

pipa studios

São Paulo, Brazil (Hybrid)
2 Months ago
WebTech Corporation - Quality Engineering Intern

WebTech Corporation

State Of Minas Gerais, Brazil (On-Site)
1 Year ago
Epic Games - Senior Character Artist

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Months ago
Epic Games - Senior Animator

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Months ago
nissan - Banco de Talentos para Operador e ou Operadora

nissan

Resende, State Of Rio De Janeiro, Brazil (On-Site)
10 Months ago
Google - Software Engineering Manager, People with Disabilities

Google

State Of Minas Gerais, Brazil (On-Site)
7 Months ago
Capco - SMS Analyst - Data Intelligence / Home Office

Capco

Brazil (Remote)
2 Months ago
Evolution  - Card Inspector

Evolution

São Paulo, State Of São Paulo, Brazil (On-Site)
3 Months ago
Axel springer - SME Sales Manager - LATAM

Axel springer

São Paulo, Brazil (Remote)
3 Weeks ago
Amber - Senior Unity Game Engineer (Project Based)

Amber

Brazil (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Cadence - ASIC/SoC, Account Technical Executive

Cadence

Irvine, California, United States (On-Site)
2 Months ago
GoTo Group - Account Executive

GoTo Group

Semarang, Central Java, Indonesia (On-Site)
1 Month ago
hogarth - Transcreation Account Manager

hogarth

London, England, United Kingdom (Hybrid)
2 Months ago
Axon - Strategic Account Executive

Axon

Washington, District Of Columbia, United States (On-Site)
2 Months ago
extreme network - Virtual Account Executive

extreme network

Stockholm, Stockholm County, Sweden (Remote)
3 Months ago
Glean - Enterprise Account Executive

Glean

Austin, Texas, United States (Remote)
1 Month ago
Resolver - Account Executive

Resolver

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Toast - Territory Account Executive

Toast

Palo Alto, California, United States (Hybrid)
1 Month ago
Rippling - Account Executive - Mid Market (Germany)

Rippling

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
SSC Technologies - Client Experience Account Manager

SSC Technologies

Melbourne, Victoria, Australia (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Santa Clara, California, United States (On-Site)

Austin, Texas, United States (On-Site)

Santa Clara, California, United States (On-Site)

Singapore (On-Site)

Santa Clara, California, United States (On-Site)

Santa Clara, California, United States (On-Site)

Santa Clara, California, United States (On-Site)

Santa Clara, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Marvell

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug