Senior Technical Adoption Specialist

Position Overview

Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for a professional with Architectural, Civil and Construction Engineering experience, supporting a broad range of technologies in large-scale environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance. The Technical Adoption Specialist group is responsible for maximizing the success of and return on investment for our strategic customers.

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
• Build, maintain and deliver packaged service offerings to increase customer success and new product adoption
• Conduct discovery meetings to assess customer needs, pain points and desired outcomes
• Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions
• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges
• Design, build, and maintain the packaged service catalogue to increase customer success and new product adoption

Minimum Qualifications

• Advanced knowledge of Manufacturing industry needs and workflows
• Bachelor's degree or equivalent experience in manufacturing or automotive engineering
• Expert knowledge of Inventor, Fusion, Powermill, Inventor CAM, Inventor Nastran, Autodesk CFD + Manufacturing industry knowledge & experiences
• 5 – 6 years’ work related field experience
• External public speaking/presentation Skills
• Proven ability to be flexible and learn quickly in a fast-paced environment
• Fluency in Korean and English required

Preferred Qualifications

• Strong communicator and able to build relationships at all levels, taking initiative.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience with Virtual Reality implementation
• Team player who enjoys supporting and interacting with other members of a shared responsibility team

Learn More

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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