Senior Technical Implementation Specialist

Position Summary

Are you passionate about technology, thrive in dynamic environments, and love solving complex problems? We’re looking for a Senior Technical Implementation Specialist (TIS) who brings both technical expertise and strong interpersonal skills to help us deliver world-class solutions to our clients!

This isn’t just a technical role — it’s a holistic implementation position. You’ll often jump on calls with customers, helping them configure products, investigate performance issues, and troubleshoot complex network/system setups. You’ll need to think like a system engineer, act like a consultant, and communicate like a trusted advisor.

We value soft skills just as much as technical ones. Your ability to empathize with clients, explain complex issues clearly, and collaborate across teams will be key to your success.

If you're passionate about working on ground breaking implementations, solving problems, and being part of a collaborative and forward-thinking team — we’d love to hear from you!

Role Responsibilities

As a TIS, you’ll play a meaningful role in our implementation projects and process improvements. Your responsibilities will include:

• Acting as a Subject Matter Expert (SME) and go-to person for internal stakeholders

• Leading or actively participating in the creation and refinement of new processes and procedures

• Representing the TIS team in meetings and initiatives

• Delivering and organizing cross-team trainings to share knowledge and best practices

• Making your work visible through KPI reporting (e.g., lead-time-to-deliver, effort tracking)

• Driving innovation and optimization in daily operations and technical workflows

• Performing product installations using globally consistent methodologies

• Driving tasks from project plans and Statements of Work (SOWs)

• Resolving implementation issues to minimize client impact

• Participating in cloud migrations and implementations of financial systems

• Maintaining and updating technical documentation (e.g., Visio diagrams)

• Providing feedback to QA and Development teams to improve product quality

• Delivering technical training/guidance to both clients and internal teams

• Assist with leading global common staging infrastructure

• Assist with ProCare (tailored solutions for customers on top of existing product portfolio)

• Participate in cloud-based projects in AWS and GCP

• Access one of the biggest technical e-libraries in the world

Qualifications and Experience Required

• 2+ years of experience in a Technical Implementation Specialist or similar role

• A proactive, can-do attitude and a passion for continuous improvement

• A strong professional network you can leverage in your daily work

• Detailed experience with the responsibilities listed above

• Deep knowledge of operating systems, computer networking, and security standards

• Excellent problem-solving and troubleshooting skills

• Experience working with virtual teams and delivering successful projects

• Good communication skills across technical and non-technical audiences

• Understanding of project management principles

• Logical thinking, self-motivation, and a collaborative attitude

• Fluency in English (additional languages are a plus)

Your Package When Joining the Gdynia Team

• Bonus: Quarterly or annual bonus plan assigned to every position

• Wellbeing: Monthly wellness and work-from-home allowance, and employee assistance program

• Healthcare: Private medical care with Medicover, premium package fully covered by employer

• Future: Corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available

• Development: E-learning platform, a range of workshops and international projects

• Onboarding: Structured on-the-job training at early career stages and buddy support for all new colleagues

• LSEG Products: Access to real-time economic data through our flagship Workspace platform

• Office: Brand new, sustainable office with cafeteria and chillout space. Location: 3T Office, Gdynia

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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