Senior Technical Support Engineer

WHAT YOU WILL BE DOING

• Communicate with end users/businesses to explain the issue(s) and solutions for
• implementation related questions
• ● Provide technical analysis for the production incidents, resolution, and root cause
• analysis for the incidents
• ● Publish knowledge articles for the incidents and service requests, prepare technical
• documents for the standard operating procedures
• ● Identify, debug and troubleshoot break fix issues and take it to a resolution
• ● Respond and resolve issues within agreed service levels
• ● Work closely with Engineering and DevSecOps teams for activities related to
• supporting the IAM and CPAM service offerings

WHAT YOU BRING

• Strong Domain knowledge in Identity and Access Management (IAM)
• ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
• Sailpoint, OIM or ISIM
• ● Knowledge and experience in invoking REST/SOAP web services using tools such as
• Postman
• ● Database : Extensive experience in database operations & SQL
• ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• ● Basic knowledge of operating systems such as Linux, Unix & windows
• ● Prior experience integrating with any SSO providers
• ● Experience working with global Customers and strong customer focus
• ● Excellent written and verbal communication skills
• ● Keywords: Cloud, Java, Scripting, Linux, SQL
• ● Minimum 5 years experience in implementing various IGA solutions