Senior Technical Support Engineer

2 Weeks ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

The Senior Technical Support Engineer will communicate with end users and businesses to explain issues and solutions for implementation-related questions. Responsibilities include providing technical analysis for production incidents, resolution, and root cause analysis. The role also involves publishing knowledge articles, preparing technical documents for standard operating procedures, identifying, debugging, and troubleshooting break-fix issues, and responding to issues within agreed service levels. Collaboration with Engineering and DevSecOps teams for Identity and Access Management (IAM) and Customer PAM (CPAM) service offerings is also key.
Must have:
  • Strong Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience in configuring IAM tools (Saviynt, Sailpoint, OIM, ISIM)
  • Knowledge and experience invoking REST/SOAP web services (Postman)
  • Extensive experience in database operations & SQL
  • Strong hands-on experience with Scripting (Shell, Javascript, Python, Groovy)
  • Prior experience integrating with SSO providers
  • Experience working with global customers and strong customer focus
  • Excellent written and verbal communication skills
  • Keywords: Cloud, Java, Scripting, Linux, SQL
  • Minimum 5 years experience in implementing IGA solutions
Good to have:
  • Basic knowledge of operating systems (Linux, Unix, Windows)

Job Details

WHAT YOU WILL BE DOING

  • Communicate with end users/businesses to explain the issue(s) and solutions for
  • implementation related questions
  • ● Provide technical analysis for the production incidents, resolution, and root cause
  • analysis for the incidents
  • ● Publish knowledge articles for the incidents and service requests, prepare technical
  • documents for the standard operating procedures
  • ● Identify, debug and troubleshoot break fix issues and take it to a resolution
  • ● Respond and resolve issues within agreed service levels
  • ● Work closely with Engineering and DevSecOps teams for activities related to
  • supporting the IAM and CPAM service offerings

WHAT YOU BRING

  • Strong Domain knowledge in Identity and Access Management (IAM)
  • ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
  • Sailpoint, OIM or ISIM
  • ● Knowledge and experience in invoking REST/SOAP web services using tools such as
  • Postman
  • ● Database : Extensive experience in database operations & SQL
  • ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • ● Basic knowledge of operating systems such as Linux, Unix & windows
  • ● Prior experience integrating with any SSO providers
  • ● Experience working with global Customers and strong customer focus
  • ● Excellent written and verbal communication skills
  • ● Keywords: Cloud, Java, Scripting, Linux, SQL
  • ● Minimum 5 years experience in implementing various IGA solutions

Similar Jobs

NinjaVan - Internship (Health, Safety, Environment)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
8 Months ago
Interactive Brokers - Client Services Representative - Trade Issue

Interactive Brokers

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Evolution  - Studio Interior Designer

Evolution

Medellín, Antioquia, Colombia (On-Site)
3 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Sheffield, England, United Kingdom (On-Site)
4 Months ago
Kepler Interactive - Lead 3D Character Artist

Kepler Interactive

Paris, Île-de-France, France (On-Site)
1 Year ago
Next Level Business Services - Software Design Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
8 Months ago
Tesla - Process Engineer, Electrode, Battery Cell

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
AECOM - Senior Structural Engineer

AECOM

Columbus, Georgia, United States (Hybrid)
2 Weeks ago
Playdawn Consulting - IAM SailPoint Developer/Engineer

Playdawn Consulting

Al Jubail, Eastern Province, Saudi Arabia (On-Site)
1 Month ago
AECOM - Structural High Voltage Transmission Lines Engineer IV

AECOM

Bucharest, Bucharest, Romania (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Cred - Risk Operations

Cred

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Enphase Energy - QA Functional Tester

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Razer - RazerStore Manager

Razer

San Jose, California, United States (On-Site)
1 Month ago
Haptic  - Senior 3D Creative Designer

Haptic

Paris, Île-de-France, France (Remote)
6 Months ago
reality.co - Junior QA - Intern

reality.co

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
2 Weeks ago
Publicis Groupe - Customer Service Representative

Publicis Groupe

Greensboro, North Carolina, United States (On-Site)
1 Week ago
Nintendo - Supervisor, Supply Chain Operations

Nintendo

Redmond, Washington, United States (On-Site)
11 Months ago
Power Integrations - IC Design and Verification Engineer

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
1 Year ago
Gunzilla - Senior Hard Surface Artist

Gunzilla

Kyiv, Kyiv City, Ukraine (On-Site)
3 Months ago
PwC - PwC Private, High Net Worth Tax, Manager (Bilingual FR/EN)

PwC

Montreal, Quebec, Canada (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Assystems - Senior Urban Planner

Assystems

Gurugram, Haryana, India (On-Site)
8 Months ago
Comscore - Software Engineer

Comscore

Pune, Maharashtra, India (Hybrid)
1 Month ago
Nice - Specialist Software Engineer (.Net)

Nice

Pune, Maharashtra, India (Hybrid)
2 Weeks ago
Globalization Partners - IT Cloud Services Administrator - Endpoint Management

Globalization Partners

India (Remote)
1 Month ago
zeta - Senior Product Manager

zeta

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Rippling - Customer Support Supervisor

Rippling

Bengaluru, Karnataka, India (Hybrid)
1 Week ago
Aristocrat - Sr Engineer II - Manual Testing (Gaming Domain)

Aristocrat

Noida, Uttar Pradesh, India (Hybrid)
2 Weeks ago
Capgemini - Risk and Finance Data Analyst-Python (AWS OR ADB)

Capgemini

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Qualcomm - Financial Analyst

Qualcomm

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Philips - Senior Hardware Engineer

Philips

Pune, Maharashtra, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Eqvilent - FPGA Engineer

Eqvilent

(Remote)
1 Month ago
Tesla - Process Engineer, Battery Module

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
AECOM - Senior Electrical Engineer - Buildings Projects

AECOM

Winnipeg, Manitoba, Canada (Hybrid)
1 Week ago
NVIDIA - CAD Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago
techholding - Technical Support Engineer

techholding

Ahmedabad, Gujarat, India (On-Site)
2 Months ago
eBay - Senior Staff Software Engineer, Purchase

eBay

United States (Remote)
1 Month ago
Coherent corp. - Lead Module Design Engineer

Coherent corp.

Fremont, California, United States (On-Site)
2 Months ago
Tesla - Senior Mechanical Design Engineer, Drive Unit/Traction Inverter (Powertrain)

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
Google - Software Engineer, People with Disabilities

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
7 Months ago
Toast - Senior Hardware Engineer Technician

Toast

Boston, Massachusetts, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Hybrid)

Kraków, Lesser Poland Voivodeship, Poland (Remote)

El Segundo, California, United States (On-Site)

El Segundo, California, United States (Remote)

London, England, United Kingdom (On-Site)

Singapore (Remote)

St. Louis, Missouri, United States (On-Site)

Bengaluru, Karnataka, India (Hybrid)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Saviynt

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug