Senior Technical Support Engineer

3 Months ago • 5 Years +

Software Development & Engineering

Job Description

The Senior Technical Support Engineer will communicate with end users and businesses to explain issues and solutions for implementation-related questions. Responsibilities include providing technical analysis for production incidents, resolution, and root cause analysis. The role also involves publishing knowledge articles, preparing technical documents for standard operating procedures, identifying, debugging, and troubleshooting break-fix issues, and responding to issues within agreed service levels. Collaboration with Engineering and DevSecOps teams for Identity and Access Management (IAM) and Customer PAM (CPAM) service offerings is also key.

Good To Have:

Basic knowledge of operating systems (Linux, Unix, Windows)

Must Have:

Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring IAM tools (Saviynt, Sailpoint, OIM, ISIM)
Knowledge and experience invoking REST/SOAP web services (Postman)
Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (Shell, Javascript, Python, Groovy)
Prior experience integrating with SSO providers
Experience working with global customers and strong customer focus
Excellent written and verbal communication skills
Keywords: Cloud, Java, Scripting, Linux, SQL
Minimum 5 years experience in implementing IGA solutions

Add these skills to join the top 1% applicants for this job

communication

linux

unix

postman

soap-web-services

python

sql

shell

javascript

java

WHAT YOU WILL BE DOING

Communicate with end users/businesses to explain the issue(s) and solutions for
implementation related questions
● Provide technical analysis for the production incidents, resolution, and root cause
analysis for the incidents
● Publish knowledge articles for the incidents and service requests, prepare technical
documents for the standard operating procedures
● Identify, debug and troubleshoot break fix issues and take it to a resolution
● Respond and resolve issues within agreed service levels
● Work closely with Engineering and DevSecOps teams for activities related to
supporting the IAM and CPAM service offerings

WHAT YOU BRING

Strong Domain knowledge in Identity and Access Management (IAM)
● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
Sailpoint, OIM or ISIM
● Knowledge and experience in invoking REST/SOAP web services using tools such as
Postman
● Database : Extensive experience in database operations &amp; SQL
● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
● Basic knowledge of operating systems such as Linux, Unix &amp;amp;amp; windows
● Prior experience integrating with any SSO providers
● Experience working with global Customers and strong customer focus
● Excellent written and verbal communication skills
● Keywords: Cloud, Java, Scripting, Linux, SQL
● Minimum 5 years experience in implementing various IGA solutions