Senior Technical Support - Windows (L2)

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence