Multi-Life Billing and Service Specialist

Guardian Life is seeking a Multi-Life Billing & Service Specialist to process timely and accurate invoices, manage post-sale operations, and handle customer inquiries. The role involves building strong client relationships, proactively managing accounts, and providing technical expertise on Guardian system platforms. Candidates should be problem solvers with strong interpersonal, analytical, and organizational skills, proficient in Excel, and capable of independent work.

Must Have

• Process timely and accurate invoices
• Manage post-sale operations to meet client needs
• Manage end-to-end communication and resolution of customer inquiries
• Build and maintain strong relationships with Multi-Life customers
• Proactively manage customer plans activity for account integrity and accurate data
• Provide upfront and continual education on Guardian processes, policies, and self-service functionality
• Develop and provide technical expertise relative to Guardian system platforms
• Proactively solve complex scenarios
• Assist when necessary issuing policies
• Proficiency in Excel
• Strong analytical skills
• Strong organizational and administrative skills
• Strong verbal and written communication
• Demonstrated problem solving skills and ability to function effectively without close supervision
• Critical thinking skills
• Bachelors or equivalent work experience

Good to Have

• Individual DI and/or multi-life DI product knowledge preferred
• Experience in new business processing and/or policyholder service is desirable

Perks & Benefits

• Support and flexibility to achieve professional and personal goals
• Skill-building opportunities
• Leadership development
• Philanthropic opportunities
• Opportunities to build communities and grow your career
• Diverse colleagues with high ethical standards
• Contemporary, supportive, flexible, and inclusive benefits and resources

Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions? Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Is a culture where People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards important to you? If so, then you might be our next Multi-Life Billing & Service Specialist!

You will

• Process timely and accurate invoices
• Manage post-sale operations to meet the needs of various clients
• Manage end to end communication, resolution and communication to customer inquires
• Build and maintain strong relationships with assigned Multi-Life customers
• Proactively manage customer plans activity to ensure integrity of all assigned accounts, timely communication, and accurate data
• Provide upfront and continual education of the customer on Guardian processes, policies, procedures including self- service functionality and navigation.
• Develop and provide technical expertise relative to Guardian system platforms
• Proactively solve complex scenarios
• Assist when necessary issuing policies

You have

• Proficiency in Excel
• Strong analytical skills
• Strong organizational and administrative skills
• Strong verbal and written communication
• Demonstrated problem solving skills and ability to function effectively without close supervision.
• Critical thinking skills
• Bachelors or equivalent work experience.
• Individual DI and/or multi-life DI product knowledge preferred
• Experience in new business processing and/or policyholder service is desirable

Salary Range:

$42,830.00 - $64,250.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits

. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.