Customer Service Representative

We are seeking a dedicated and problem-solving Customer Service Representative to provide additional capacity to the customer support team. This fully remote role is crucial for ensuring that all customer service issues are resolved promptly and efficiently. Key responsibilities include actively managing and responding to customer service inquiries across multiple channels, accurately documenting customer interactions, and ensuring all issues are fully resolved by the end of each day.

Must Have

• 1-2 Years of Experience in a Customer Service role or similar
• Experience working with AI (ChatGPT & Gemini)
• Previous experience handling customer support via calls is required
• Advanced English conversational and written skills are a must
• Must be able to work weekends

Good to Have

• Experience in the healthcare industry is preferred

Perks & Benefits

• Work remotely
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms

We are seeking a dedicated and problem-solving Customer Service Representative to provide additional capacity to the customer support team. This fully remote role is crucial for ensuring that all customer service issues are resolved promptly and efficiently.

Key Responsibilities (Day-to-Day)

• Handle Inquiries: Actively manage and respond to customer service inquiries across multiple channels, including phone calls, live chats, and emails.
• Documentation: Accurately take notes on customer interactions and resolutions.
• Resolution: Ensure all customer service issues are fully resolved by the end of each day.

Requirements

The ideal candidate will be a proactive problem-solver with a background in customer support.

• 1-2 Years of Experience in a Customer Service role or similar.
• Experience working with AI. (ChatGPT & Gemini)
• Experience in the healthcare industry is preferred.
• Previous experience handling customer support via calls is required.
• Advanced English conversational and written skills are a must.
• Scheduling Flexibility: Must be able to work weekends.
• Success is measured by consistently achieving high customer satisfaction scores.

Why Join Us?

This is an exciting opportunity to join a company that is open to receiving people from different parts of the world and offers clear intentions for internal growth and advancement.

Benefits

• Work remotely
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site.

Take a look and let us know if you have any other questions!