Senior Technical Writer

Key responsibilities

• Lead content development: Plan, create, and maintain technical documentation for assigned product areas. Publish clear, accurate, and user-friendly articles, including: conceptual overviews, how-to guides, API reference information, and SDK documentation.
• Elevate the user journey: Organize complex information, write with precision and clarity, and ensure a consistent and intuitive content experience across audiences.
• Collaborate and align: Work closely with product leads, engineers, content designers, and other stakeholders to ensure the accuracy, completeness, and coherence of content across all touchpoints. Help define, align, and maintain terminology.
• Champion best practices: Apply and advocate for best practices in content structure, standards, and documentation operations (DocOps) to improve the quality and efficiency of our documentation.
• Contribute to docs-as-code infrastructure: Help improve and maintain internal tools and platforms that support our documentation environments.
• Test and verify documentation: Test documentation before publishing, for example, verifying how-to guidance related to a configuration, testing API examples, or testing an end-to-end workflow.
• Manage the documentation lifecycle Oversee updates, revisions, and version control to keep the documentation current and relevant for allocated areas.

Who you are

• Exceptional communicator and writer: You can distill complex technical concepts into clear, concise, and engaging content for both technical and non-technical audiences. Your English language skills are top-notch.
• Proactive and solution-oriented: You take initiative and have a knack for identifying and solving problems to improve the user experience. You don't wait to be asked; you take ownership of solving problems and driving progress.
• Adaptable and resilient: You thrive in a dynamic, fast-paced, global development environment. You embrace change, navigate ambiguity with ease, and enjoy continuous learning.
• Collaborative team player: You excel at building relationships and collaborating effectively with individuals across various roles and levels of the organization.
• User-centric thinker: You understand the mindset and challenges of your audience, and you're passionate about contributing to helping them succeed with our products and services.

Experience and requirements

• Professional experience: 6+ years of experience as a technical writer, preferably for SaaS enterprise products. Proven experience in content development, structural editing, and information management.
• Educational background: A bachelor's or master's degree in Programming, Computer Science, Technical Communication, or a related field.
• Technical skills: Experience working in a docs-as-code environment (e.g., Git/GitHub, Markdown, XML, AsciiDoc).
• Development knowledge: Basic coding skills and a solid understanding of development processes and technologies relevant to the documentation you'll create.
• API experience: Experience working with REST APIs and familiarity with Swagger/OpenAPI specifications.