Senior Technical Writer

What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people pioneering products and cutting-edge technology.

What You'll Bring:

The Senior Technical Writer will play a key role on the growing TransUnion Marketing Solutions Knowledge Lab Team. In this remote role, you’ll develop user guides, technical process documentation, and training materials that support post-sales solutions for both internal teams and external customers.

• 5+ years of experience creating technical documentation for products and processes using industry-standard tools.
• Bachelor’s degree in Technical Writing, Journalism, English, or a related technical field.
• Hands-on experience documenting complex technical domains such as software development, engineering, or computer science.
• Proven ability to produce SOPs, FAQs, product manuals, internal process docs, and release notes for varied audiences.
• Skilled in identifying documentation needs and applying best practices to deliver clear, user-focused content.
• Strong analytical mindset with a passion for simplifying complex concepts.
• Experience in video content creation, including scripting, directing, recording, and editing.
• Effective collaborator across distributed teams; brings initiative, adaptability, and diplomacy.
• Familiar with Design Thinking principles to create intuitive, user-centered documentation.
• Comfortable leading documentation efforts with limited SME access and driving clarity from ambiguity.
• Proficient in developing and maintaining cross-functional process flows.
• Fluent in written and spoken English.

Impact You'll Make:

• Collaborate with product managers and SMEs to develop and maintain product documentation, including manuals, process guides, training materials, and technical content.
• Create clear, accurate documentation using industry-standard technical writing tools.
• Partner with the Training team to develop materials that support internal education on products and solutions.
• Maintain and improve the internal knowledge base to centralize documentation and support product-related inquiries.
• Audit and organize existing documentation repositories; revise, edit, and implement centralized storage solutions.
• Design and maintain user-friendly documentation templates to ensure consistency and ease of use.
• Remote role based in Costa Rica; occasional in-person attendance at work-related events may be required at management’s discretion.

What We’d Love to See:

• Excellent written and verbal communication skills.
• Proven ability to manage multiple projects with strong prioritization and time management.
• Skilled in creating visuals, screen captures, and diagrams using tools like Adobe Creative Cloud and SnagIt.
• Strong editing and proofreading skills; able to review both personal and peer content for grammar, structure, and technical accuracy.
• Experience with MadCap Flare or similar online help authoring tools.
• Proficient in SharePoint Communication sites and web design using HTML and CSS.
• Familiar with Articulate 360, LMS platforms, and supporting training content development.
• Experience in UX design and product improvement initiatives.
• Experience documenting APIs and creating developer-facing content.
• Domain knowledge in digital marketing.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.