UX Designer (Researcher)
Remote - United Kingdom
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
We are seeking a highly motivated and talented Senior User Researcher to join our dynamic team. You will relentlessly pursue making our products better for our users, playing a crucial role in understanding our users' motivations, goals, needs, behaviors, pain points and expectations to inform the design and development of our digital products and services.
You’ll provide product teams with insights that inspire and validate the ways they can meet the current and emerging needs of their users. You will work closely with cross-functional teams, including product managers, designers, data scientists and developers, to help ensure our solutions are user centered and deliver exceptional experiences.
The role spans 3 main areas: User Research and Service Design, Research Quality and Enablement and Insight and Journey management.
You’ll run user research and service design on our high priority initiatives enabling longer term strategic innovation and evolution across our ecosystem. You’ll provide product teams with insights that inspire and validate the ways they can meet the current and emerging needs of their users.
You'll provide the design team with deep research expertise across generative and evaluative research using a mix of qualitative and quantitative methods. You’ll be our go to expert, coaching, advising and upskilling teams on the right research methods to uncover the insights they seek. You’ll run research operations including making recruitment easier, reaching customers who don’t usually engage with us, and keeping up to date with the latest research tools and AI advancements to help us get to better user insights faster.
You’ll document, organize and manage our repository of insights, archetypes and journeys guiding and inspiring product teams with research driven insights. You’ll encourage teams across the organization to contribute to and adopt the repo to improve the quality and coverage.
Specific responsibilities will include:
The Candidate:
Required skills/qualifications:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
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