Service Manager (iGaming)

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across fifteen offices in Europe and Asia, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

About the job:

We are looking for Service Managers at our control center in Bucharest. The role will be working closely and supporting operations for Playmatrix live dealer studio. This is a great opportunity for both experienced professionals with similar background, as well as new specialists willing to develop their skills and advance within the established game provider company.

What You'll get to do:

• Overseeing gaming operations according to procedures, game rules and regulations.
• Monitoring game and player activity, reporting irregularities.
• Incident management related to game continuity.
• Player dispute management and investigations.
• Daily, weekly, monthly reporting to management.
• Game presenter performance evaluation.
• Table maintenance management and related communication.

What You need to shine:

• Experience in the casino or gaming industry, advantage in a managerial role.
• Knowledge of casino games.
• Leadership experience/skills.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Strong computer skills, including proficiency in Microsoft Office and other relevant software (Jira, Confluence – not mandatory).
• Strong customer service skills and ability to handle difficult situations.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in English, both written and verbal.
• Note: _This role requires availability to work in shifts (08:00–16:00, 16:00–00:00, 00:00–08:00), including weekends and public holidays.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required.
• Support for New Parents:

• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.