Senior Account Manager - Live Online Casino

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are seeking a Senior Account Manager to join our growing Live Online Casino division.

About the job:

This role is central to building and maintaining long-term relationships with key B2B partners, driving revenue growth, and ensuring top-tier client satisfaction across regulated and emerging markets.

You will act as the main commercial contact for a portfolio of strategic partners, ensuring the smooth operation of Live Casino products, maximizing GGR, and identifying new opportunities for upsell, cross-sell, and product optimization.

What You'll get to do:

• Client Relationship & Account Growth.
• Manage a portfolio of tier-1 and strategic B2B partners across multiple markets (Europe, LatAm, Asia, etc.).
• Develop a deep understanding of each partner’s business, player base, and KPIs to maximize mutual profitability.
• Conduct regular business reviews, performance analyses, and strategic growth plans with each client.
• Negotiate commercial terms, renewals, and promotional agreements aligned with company goals.
• Collaborate with Marketing and Product teams to implement localized campaigns, tournaments, and promotional events (e.g. Lucky Card, Multiplier Roulette, Blackjack Promotions).
• Operational Excellence Serve as the main escalation point for Live Casino performance, operational incidents, or commercial disputes.
• Liaise with internal teams (Studio Operations, Product, CRM, Compliance, Tech) to ensure smooth delivery of games and services.
• Oversee new partner onboarding, integration milestones, and go-live timelines.
• Monitor daily performance reports (GGR, player volume, uptime) and take proactive actions to optimize KPIs.
• Commercial & Strategic Input.
• Contribute to Live Casino commercial strategy - pricing, game rollout plans, and market prioritization.
• Identify upsell opportunities: dedicated tables, local-language studios, branded environments, or feature exclusives.
• Support the launch of new games, tables, and product features - ensuring client awareness and early adoption.
• Provide structured feedback from clients to Product and Operations teams for continuous improvement.

What We’re Looking For:

• Experience 4+ years in B2B Account Management within iGaming / Live Casino / Online Gaming.
• Proven record of achieving commercial targets and growing key accounts.
• Experience managing multiple partners in fast-paced environments with complex technical and regulatory frameworks.
• Skills Strong analytical mindset - able to interpret GGR reports, player behavior, and ROI data.
• Excellent relationship management and negotiation skills.
• Solid understanding of Live Casino products, player engagement features, and KPIs (rounds/hour, table utilization, RTP, network vs. dedicated tables).
• Exceptional communication and presentation abilities (English required; additional languages a plus).
• Proficiency in CRM tools, dashboards, and Excel (GGR tracking, forecasting).
• Personality Commercially driven, strategic thinker with hands-on attitude.
• Confident in presenting to senior stakeholders and external partners.
• Able to balance diplomacy with assertiveness when managing priorities or conflicts.
• Passionate about Live Casino innovation, player experience, and market trends.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required.
• Enjoy a flexible hybrid work schedule after your first three months with us.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool?

Benefits & Perks:

• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Gym membership.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.