Service Manager - The Rec Room Royalmount, Food, Games & Shows

What you will do:

Service Managers are an integral part of the teams we rely on to provide an exceptional customer experience. They ensure that company policies, procedures, and standards are respected throughout the site. For this position, it is essential to maintain and promote a clear company vision while fostering a positive climate.

In this role, your main responsibilities will include (but are not limited to):

• Maintain the smooth operation of all entertainment, catering, customer service, and retail activities of the establishment.
• Ensure that the facilities always comply with company standards and that all relevant checklists and inspections are up to date, in accordance with internal and external requirements (regulatory bodies).
• Handle everything related to Groups and Events in the establishment.
• Recruit, interview, train, and coach site managers, and plan succession.
• Control inventory and losses for all departments.
• Ensure that disciplinary measures are fair and equitable, in accordance with the company's disciplinary policy and severity table, by implementing appropriate measures for performance and behavior management.
• Regularly participate in meetings with DGAs, the senior service manager, and service managers to follow up, set objectives, and evaluate performance.
• Perform all other tasks assigned to you.

Required Qualifications:

Here's why this position would be perfect for you:

• You have 1 to 3 years of experience in a similar environment.
• You are able to analyze and interpret customer needs and propose appropriate options and solutions.
• You are able to lead multiple teams during busy periods.
• You possess exceptional conflict resolution, negotiation, and mediation skills.
• You have excellent practical knowledge of the standards, methods, and technical specificities of the restaurant industry.
• You are proficient in Microsoft Office Suite.
• You are able to work variable hours and for extended periods.
• You hold a post-secondary degree in business administration or hospitality (preferably).