Service Quality Engineer

Job Title

Service Quality Engineer

Job Description

As a Service Quality Engineer you’ll be the first point of contact for all service quality matters, assure key quality processes deliverables are compliant with industry standards, analyze service metrics, create and lead continues improvement projects.

Your role:

• Collaborate with cross functional business and quality groups to ensure patient safety and quality requirements are met in all CT products
• Review and provide quality inputs for service deliverables in NPI projects and LCM sustain projects
• Perform as an expert on quality of service process deliverables and assure all deliverables are compliance
• Analyzes service and markets metrics and performance indicators, preparing detailed reports that highlight trends, deviations, and areas for improvement
• Assure filed work instructions are adequate and compliant
• Lead cross functional projects and collaborate with markets quality and service functions to create continuance improvement

You're the right fit if:

• Bachelor's / Master’s degree in a relevant field – industrial eng. quality assurance , etc.
• Minimum 3 years of experience in Quality Engineering in a highly regulated environments/industries such as Medical Device, Pharma, Automotive
• Experience in change management process, service and post market activities
• Fluency in English
• Work in global environment

• High analytic capabilities including performance of data analysis
• Experience working on finished Medical Device - Advantage
• Experience in NPI projects-Advantage

*This position isn't open for relocation.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business

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• Discover our rich and exciting history

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• Learn more about our purpose

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here

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About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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