Service Recovery Operations Assistant / Admin Assistant
Job Summary
Job Description
Ninja Van is seeking a Service Recovery Operations Assistant / Admin Assistant to handle logistics operations across Southeast Asia. The role involves rectifying issues with missing, inaccurate information, and damaged parcels, investigating problems, and liaising with stakeholders to resolve them according to company procedures. The assistant will also manage complaints within appropriate timeframes while maintaining excellent service levels and repackaging damaged parcels when necessary. The ideal candidate should be proficient in MS Office, able to work in a warehouse environment, and capable of carrying loads up to 15kg.
Must have:
- Proficient in MS Office
- Able to work in a warehouse environment
- Able to carry at least up to 15kg of load
- Rectify issues with missing, inaccurate information and damaged parcels
- Investigate issues and liaise closely with stakeholders
- Handle complaints within appropriate time frame
- Repackaging of damaged parcels when required
2 skills required
Job Details
Opening from Default - All locations
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Rectifying issues with missing, inaccurate information and damaged parcels
- Investigate issues and liaise closely with stakeholders to assess and resolve them by company procedures.
- Handle complaints within appropriate time frame while maintaining excellent service level standards
- Repackaging of damaged parcels when required
Requirements
- Proficient in MS Office
- Able to work in a warehouse environment
- Able to carry at least up to 15kg of load
S$2,100 - S$2,400 a month
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