Service Transformation Lead

Lead global service programs that drive innovation, operational excellence, and customer success across regions. This strategic role is perfect for a visionary leader passionate about scaling services through AI adoption, automation, and customer-centric transformation. Responsibilities include strategic planning and execution of multi-region service programs, overseeing high-impact global projects, defining the long-term vision for the services portfolio, partnering cross-functionally for go-to-market strategies, and mentoring a global team.

Must Have

• Lead strategic planning and execution of complex, multi-region professional and adoption service programs.
• Oversee approval and governance of high-impact global projects.
• Define and implement the long-term vision for the services portfolio.
• Partner cross-functionally with business units, marketing, and sales to design integrated go-to-market strategies.
• Mentor and develop a high-performing global team.
• Bachelor's degree or 4+ years of equivalent experience in service delivery, performance management, or program implementation.
• 8+ years of experience in Radiology informatics including Enterprise Imaging, PACS, Customer Success, and Global Service Operations (PACS, EI, DICOM, HL7).
• Influential, collaborative leader with strong communication skills.
• Able to drive cross-functional alignment and manage executive-level escalations.
• Able to lead teams through transformation in a global environment.

Good to Have

• Expertise in AI adoption, continuous improvement, or automation initiatives.

Perks & Benefits

• Annual incentive bonus
• Sales commission
• Long-term incentives
• Comprehensive Philips Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

Lead global service programs that drive innovation, operational excellence, and customer success across regions. This strategic role is perfect for a visionary leader passionate about scaling services through AI adoption, automation, and customer-centric transformation.

Your role:

• Lead the strategic planning and execution of complex, multi-region professional and adoption service programs that deliver superior outcomes and align with corporate goals.
• Oversee approval and governance of high-impact global projects, ensuring all financial, operational, and strategic requirements are met to maximize business value.
• Define and implement the long-term vision for the services portfolio, driving innovation, scalability, and competitive differentiation through modernized delivery models.
• Partner cross-functionally with business units, marketing, and sales to design integrated go-to-market strategies that enhance customer experience and market share.
• Mentor and develop a high-performing global team, fostering a culture of accountability, continuous improvement, and innovation.

You're the right fit if:

• You have a bachelors degree or 4+ years of equivalent experience in service delivery, performance management, or program implementation, leading complex global initiatives.
• Your skills include strategic planning, program and project management, change management, stakeholder engagement, and business acumen; bonus if you bring expertise in AI adoption, continuous improvement, or automation initiatives.
• You must have 8+ years of experience in Radiology informatics including experience in Enterprise Imaging, PACS, Customer Success, and Global Service Operations (PACS, EI, DICOM, HL7)
• You’re an influential, collaborative leader with strong communication skills, able to drive cross-functional alignment, manage executive-level escalations, and lead teams through transformation in a global environment.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.