Order Management Specialist with Italian (All genders)

As an Order Management Specialist with Italian at Philips Personal Health Department, you will be responsible for the accurate and timely entry of orders in SAP and coordinating the end-to-end order delivery process. This role involves close cooperation with various stakeholders, investigating and resolving customer queries, and maintaining strong customer relationships. The ideal candidate will have a strong customer service orientation, problem-solving skills, proficiency in MS Office, good communication skills, and fluency in English (B2) and Italian (C1).

Must Have

• Accurate and timely order entry in SAP
• Coordination of the end-to-end order delivery process
• Close cooperation with stakeholders (Key Account Managers, Customer Fulfillment Managers, Demand Planners, Warehouse team, Carriers, Accounting)
• Investigation and resolution of customers’ queries
• Maintenance of strong relationships with our customers
• Participation in process improvement projects
• Bachelor’s degree or vocational (MBO) degree with relevant work experience
• Strong customer service orientation and problem-solving skills
• Very good level of MS Office
• Good communication skills
• English at B2 level and Italian C1 level
• Cultural awareness and proactive behavior

Good to Have

• Previous experience within Order Management is a plus
• Knowledge of logistics / supply chain nice to have

Perks & Benefits

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

Job Description

Minimum required Education:

High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.

Minimum required Experience:

Minimum 2 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.

As Philips Personal Health Department, we're a visionary company dedicated to creating innovative solutions that impact people lives positively every single day. We are focused on delivering exceptional and high standard Personal Health products as well as customer service and operational excellence to fulfill our customers' needs.

Join us and be part of a team that values collaboration, creativity, and growth.

Your role:

• Accurate and timely order entry in SAP
• Coordination of the end-to-end order delivery process
• Close cooperation with stakeholders (Key Account Managers, Customer Fulfillment Managers, Demand Planners, Warehouse team, Carriers, Accounting)
• Investigation and resolution of customers’ queries
• Maintenance of strong relationships with our customers
• Participation in process improvement projects

You're the right fit if:

• Bachelor’s degree or vocational (MBO) degree with relevant work experience
• Previous experience within Order Management is a plus
• Strong customer service orientation and problem-solving skills
• Very good level of MS Office
• Good communication skills
• English at B2 level and Italian C1 level
• Previous experience within Order Management is a plus
• Knowledge of logistics / supply chain nice to have
• Cultural awareness and proactive behavior

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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