Receptionist / Welcomer M/F

Pullman Paris Centre-Bercy is a 4-star hotel with 392 rooms and a convention center, designed as a vibrant meeting place for travelers and locals. The hotel aims to create a unique and welcoming hospitality experience for both guests and employees. The Receptionist/Welcomer will be a key member of the team, responsible for guest interactions, managing arrivals and departures, handling reservations, and ensuring smooth operations at the front desk, while also promoting hotel services and loyalty programs.

Must Have

• Be present and visible in the lobby, meeting guests
• Manage arrivals, check-in, check-out, and secure revenue
• Answer phone calls, emails, and take reservations
• Handle customer objections, remarks, and complaints
• Be involved in marketing hotel services and loyalty programs
• Transmit information to other departments and team members
• Respect invoicing and collection procedures
• Be responsible for cash register management
• Proficiency in English
• Proficiency in Office Suite and PMS
• Ability to work effectively in a team
• Strong sense of initiative
• Dynamic, enthusiastic, spontaneous, and empathetic
• Attentive and proactive
• Excellent customer relations and commercial mindset
• Rigorous and organized

Good to Have

• Proficiency in a third foreign language
• Knowledge of Opera PMS

Perks & Benefits

• Permanent contract (CDI) 39 hours/week, 2 consecutive days off
• 13-month salary (after 3 months seniority)
• Profit-sharing (up to 3000 €/year) + Group participation
• AccorHotels employee savings plan with employer contribution
• 75% reimbursement of Navigo Pass + parking benefit (2025)
• Heartist card for preferential rates within the Group and with partners
• Uniform provided and laundered
• Partnership with Bon Bocal for team catering (seasonal, local, zero-waste products)
• Lively and commercial district (Cour Saint Emilion)
• Quick access by line 14 (2 min from hotel, 5 min from Gare de Lyon, 20 min from Orly airport)
• Chic and relaxed hotel environment
• Accessible to candidates with RQTH status

Company Description

A true creator of living spaces, the Pullman Paris Centre-Bercy has been designed so that everyone feels at home. It is a meeting place where travelers and locals meet. The hotel, designed by Tom Dixon, works to create a unique and welcoming hospitality, for its guests as well as for its employees.

Located near Cour Saint Emilion, the Pullman Paris Centre-Bercy hotel is both a 4-star hotel with 392 rooms, a true convention center with its 1500m² of lounges, and a bold 100% lifestyle address! This establishment welcomes a premium business and leisure clientele.

Our employees did not hesitate to value their experience at Pullman Bercy by giving it an overall rating of 8.4/10!

Job Description

We offer you the following challenge within the Reception team…

• Be present and visible in the lobby, naturally meeting guests
• Ensure all key missions: preparing arrivals, check-in, check-out, securing revenue, answering phone calls, emails, and occasionally taking reservations
• Manage customer objections, remarks, and complaints
• Be involved in marketing the hotel's various services and the Group's loyalty program
• Carry luggage or room service if needed
• Transmit necessary information to other departments (housekeeping, technical...) and to other members of your department
• Respect invoicing and collection procedures
• Be responsible for cash register management

Qualifications

You are the person we need if you…

• Are proficient in English (the practice of a third foreign language is a plus)
• Are proficient in Office Suite, PMS (Opera is a plus)
• Have the ability to work effectively in a team as well as a real sense of initiative
• Are dynamic, enthusiastic, spontaneous, and empathetic
• Are attentive and proactive
• Have excellent customer relations and a commercial mindset
• Are rigorous and organized (processes, collections, etc.)

Additional Information

Your position also includes…

• Permanent contract (CDI) 39 hours / week, 2 consecutive days off
• Gross remuneration over 13 months subject to reduced seniority to 3 months
• Profit-sharing based on results with a potential payment of 3000 €/year + Group participation
• AccorHotels employee savings plan with employer contribution on investments
• Navigo Pass reimbursed up to 75% + parking benefit (2025)
• Heartist card to enjoy preferential rates within the Group and with our partners
• Uniform provided and laundered
• A partnership with Bon Bocal for team catering (seasonal, local, zero-waste products)
• Lively and commercial district (Cour Saint Emilion)
• Quick access by line 14 (2 min from the hotel, 5 minutes from Gare de Lyon, 20 min from Orly airport)
• Chic and relaxed hotel

This offer is accessible to candidates with RQTH status.