Sr. Coordinator - Learning & Development

JDA

3-7 Years | Bangalore, Karnataka, India (On Site) | Full Time | 1 day ago

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Job Summary

The Sr. Coordinator, Learning & Development manages SharePoint sites, supports virtual training environments on platforms like Azure, and handles ServiceNow requests to ensure smooth learning operations. This role also involves supporting basic AI, analytics, and reporting for program effectiveness, managing LinkedIn Learning licenses, and providing technical enablement to trainers and learners. The ideal candidate will have experience with IT operations and a mindset to explore AI applications in learning.

Must Have

Manage and maintain SharePoint sites, content, and permissions.
Provision, configure, and maintain virtual machine environments for training.
Handle and resolve learning-related ServiceNow requests promptly.
Support basic AI, analytics, and reporting needs.
Maintain LinkedIn Learning licenses and provide updates.
Provide timely technical support to trainers and learners.
Bachelor’s degree in IT, Computer Science, Engineering, or related field.
3-7 years experience with SharePoint, IAAS Platform, IT operations, or learning technology support.
Hands-on experience with virtual machines (Azure, VMware, Hyper-V).
Experience handling ServiceNow requests.
Understanding of AI concepts and analytics tools (Power BI, Excel).

Good to Have

Experience with Learning Management Systems (LMS).
Exposure to automation tools or scripting.
Experience creating dashboards or reports.
Familiarity with cloud platforms (Azure/AWS).

Job Description

Scope:

SharePoint Administration: Manage and maintain SharePoint sites, content, and permissions for learning teams, ensuring accurate access control and compliance.
Virtual Environment Support: Provision, configure, and maintain virtual machine environments for training, guaranteeing secure and stable platforms for hands-on learning on Cognitive, Azure and On-Prem. Regular communication to participants in key flagship programs. Update the lists and provide reports as and when needed
ServiceNow Request Management: Handle and resolve learning-related ServiceNow requests promptly to minimize downtime and maintain SLA adherence.
Analytics & Reporting: Support basic AI, analytics, and reporting needs to deliver actionable insights that enhance program effectiveness and learner engagement.
LinkedIn Learning: Helps maintain repurpose licenses for all associates in Blue Yonder. Regular updates on key insights, participate in regular calls with LinkedIn and help provide quarterly business updates to Leadership
Technical Enablement: Provide timely technical support to trainers and learners, ensuring smooth operations and an optimal learning experience.
The role also requires basic exposure to AI concepts, prompt engineering, and Agentic AI, with a mindset to explore and apply these in learning operations.

What You’ll Do:

Platform & Content Management:

Update the content of all SharePoint Pages for all Learning Business.
Understand Blue Yonder's Platform and help associates in troubleshooting

Learning Infrastructure Support:

Provision, configure, and manage virtual machines required for training programs.
Ensure VM environments are updated, stable, and meet training requirements.
Monitor performance and resolve technical issues promptly.

ServiceNow Request Handling:

Manage and resolve learning-related ServiceNow tickets efficiently.
Handle access requests, course creation/setup help, and general learning system queries.
Maintain accurate documentation and ensure timely ticket closure.

AI, Analytics & Reporting:

Support basic AI and analytics tasks for learning programs (dashboards, insights, data extraction).
Assist in generating performance reports, usage analytics, and operational updates.
Leverage available tools to automate or simplify repetitive learning operations. Knowledge on Creating Agents and Chatbots

Stakeholder Support:

Collaborate with SME’s, HR, and IT teams to ensure seamless learning support.
Participate in discussions to understand needs and provide suitable technical solutions.
Maintain strong communication with stakeholders through updates and issue resolutions.

Continuous Improvement:

Identify improvement opportunities in systems, processes, and user experience.
Collect feedback from team members and learners to enhance operations.
Support documentation of SOPs, best practices, and troubleshooting guides.

What We Are Looking For:

Bachelor’s degree in IT, Computer Science, Engineering, or related field
3 - 7 years of experience working with SharePoint, IAAS Platform, IT operations, or learning technology support
Hands-on experience with virtual machines (Azure, VMware, Hyper-V, etc.)
Experience handling ServiceNow requests, preferably related to L&D or system access
Understanding of AI concepts and analytics tools (Power BI, Excel, etc.)
Ability to manage multiple operational tasks in a fast-paced environment
Experience in working in Global environment and supporting associates in global time zones

Bonus Points If You Have

Experience with Learning Management Systems (LMS)
Exposure to automation tools or scripting
Experience creating dashboards or reports
Familiarity with cloud platforms (Azure/AWS)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254