Technical Consultant Int- Cloud

The Technical Consultant – Cloud is responsible for first-level monitoring, troubleshooting, and support for IT infrastructure environments, acting as the initial point of contact for incidents and service requests. This role involves performing basic troubleshooting, logging issues, escalating to L2/L3 teams, and conducting routine health checks. Key responsibilities include managing servers, virtualization platforms, storage, and network devices, implementing changes, and ensuring compliance with security and audit requirements, all while adhering to defined SLAs.

Must Have

• Monitor infrastructure components using standard monitoring tools.
• Act as the first point of contact for infrastructure-related incidents and service requests.
• Perform basic troubleshooting of hardware, OS, and network issues.
• Log, track, and update incidents and requests in the ticketing/ITSM system.
• Escalate unresolved issues to L2/L3 teams with proper documentation.
• Perform routine health checks and daily checklist activities.
• Support user requests related to access, password resets, and basic infra queries.
• Adhere to defined processes, SLAs, and compliance/security guidelines.
• Maintain accurate documentation of incidents, knowledge articles, and runbooks.
• Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices.
• Implement standard changes and upgrades to infrastructure components.
• Support patching, backup/restore operations, and performance monitoring.
• Ensure compliance with security, backup, and audit requirements.
• Bachelor’s degree in IT/Computer Science/Electronics or equivalent diploma.
• 2–5 years of relevant infrastructure support/administration experience.
• Strong knowledge of Compute, Networking, Storage/Backup, and Cloud domains.
• Hands-on experience with monitoring and ITSM tools.
• Ability to analyze logs, trace issues, and perform RCA.
• Good understanding of ITIL processes.
• Strong communication and collaboration skills.
• Flexibility to work rotational shifts, weekends, and public holidays.
• Ability to handle responsibilities independently during off-hours.

Good to Have

• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate)
• Cloud experience (Azure, AWS, or GCP basic administration)

Scope: The Technical Consultant – Cloud will be responsible for providing first-level monitoring, troubleshooting, and support for IT infrastructure environments. This role serves as the initial point of contact for infrastructure incidents, service requests, and alerts, ensuring timely escalation and resolution in alignment with defined SLAs. Our current technical environment:

• Public Cloud: Microsoft Azure

What you’ll do:

• Monitor infrastructure components (servers, storage, network devices, backup systems, virtualization, cloud platforms) using standard monitoring tools.
• Act as the first point of contact for infrastructure-related incidents and service requests.
• Perform basic troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs).
• Log, track, and update incidents and requests in the ticketing/ITSM system.
• Escalate unresolved issues to L2/L3 teams with proper documentation and logs.
• Perform routine health checks, daily checklist activities, and report deviations.
• Support user requests related to access, password resets, and basic infra queries.
• Adhere to defined processes, SLAs, and compliance/security guidelines.
• Maintain accurate documentation of incidents, knowledge articles, and runbooks.
• Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices.
• Implement standard changes and upgrades to infrastructure components.
• Support patching, backup/restore operations, and performance monitoring.
• Ensure compliance with security, backup, and audit requirements.

What we are looking for:

• Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
• 2–5 years of relevant infrastructure support/administration experience.
• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.
• Strong knowledge of infrastructure domains:
• Compute: Windows/Linux server administration, virtualization (VMware/Hyper-V).
• Networking: TCP/IP, DNS, DHCP, firewall basics, load balancers.
• Storage/Backup: SAN/NAS concepts, backup tools, data recovery.
• Cloud (preferred): Azure, AWS, or GCP basic administration.
• Hands-on experience with monitoring and ITSM tools (ServiceNow, SCOM, Nagios, SolarWinds, etc.).
• Ability to analyze logs, trace issues, and perform RCA.
• Good understanding of ITIL processes (Incident, Problem, Change, Knowledge Management).
• Strong communication and collaboration skills.
• This role involves rotational shifts, including night shifts, to provide 24/7 application support.
• Flexibility to work weekends and public holidays as per shift schedule.
• Ability to handle responsibilities independently during off-hours.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254