Job Description
The ServiceNow Developer will be responsible for designing, configuring, and customizing the ServiceNow platform for Daimler, focusing on modules such as ITSM, ITOM, Service Request Management, Integrations, Customer Service Management, and Service Portal. The role involves working in an agile environment, contributing to all phases of the development lifecycle, and implementing features for customer portals. The developer will also be expected to develop custom applications, configure ITOM/ITBM modules, and handle ServiceNow customizations including server and client scripts, UI actions, and data import. The developer should have experience with integrations to external tools and solve complex business problems.
Good To Have:
- Knowledge of AI search / predictive intelligence GenAI features.
- Experience in ServiceNow HRSD development.
- Any Certifications in ServiceNow.
Must Have:
- Design and configure ServiceNow platform.
- Experience with ITSM, ITOM, Service Request Management, and Integrations.
- Experience working in an agile environment.
- Experience in Customer portal / Employee center portal features implementation.
- Hands-on experience in case management workflows.
- Experience developing custom applications within the ServiceNow platform.
Job Description
- ServiceNow Developer Design configure and customize ServiceNow platform for Daimler in one or more of the following modules
- ITSM and ITOM, Service Request Management, Integrations Custom reporting, Customer Service Management, Service Portal
- Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle
- At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules.
- Skilled in Customer portal / Employee center portal features implementation
- Hands-on experience in case management workflows
- Knowledge of usage on AI search / predictive intelligence GenAI features
- Handson in latest gen UX / UI features
- can develop custom and OOB widgets
- building and configuring mobile apps in Servicenow
- Integration skills with hands-on rest Api development work
- Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
- Have good knowledge about integrations to external tools
- Solve complex business problems by engineering existing and new algorithms
- Experience developing custom applications within the ServiceNow platform
- Experience in configuration of ITOM ITBM modules service requests portals service catalogs etc.,
- Experience in ServiceNow customizations including Server and Client Scripts UI Action workflow administration data import etc
Primary Skills
- ITSM and ITOM, Service Request Management, Integrations Custom reporting, Customer Service Management, Service Portal
- Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle
- At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules.
- Enhance and support the ServiceNow customer facing portal Integrate ServiceNow with other corporate applications via web services mid server email etc
- Translate design comps and other specifications into working code Build responsive web applications
- Develop middleware API calls for mobile web applications Server side scripting in Apache Jelly ServiceNow proprietary
- Expertise in ServiceNow HRSD development
Secondary Skills
- Any Certifications in ServiceNow
- Any Certifications in ServiceNow
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