ServiceNow Program Manager
Job Summary
Job Description
The ServiceNow Program Manager will lead the client's ServiceNow strategy and transformation initiatives. Responsibilities include leading ServiceNow initiatives, managing a project management matrix organization, thriving in a fast-paced environment, communicating a vision across IT and the business, contributing to the ServiceNow strategy and roadmap, and driving the full program lifecycle. The role also involves anticipating resistance to change, tracking progress and ROI, and facilitating workshops. They will also act as a change evangelist by coaching leaders and project managers to lead by example and drive transformation from the top. The successful candidate will present to high level execs, manage risks, timelines, budgets, and resources.
Must have:
- 5-8 years in project management, 3 in program management
- 2-3 ServiceNow Implementations; familiarity across all the modules
- Experience with ITSM, CSM, SPM, SecOps
- Strong experience with ServiceNow (CSM, ITSM)
- Experience working in both Agile and Waterfall environments
Good to have:
- MBA or other advanced degree(s)
- PMP certification
- ITIL, and Agile certification
- ServiceNow certifications
7 skills required
Job Details
Description
ServiceNow Program Manager-1099/Contractor
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.
Position Overview
ISG is looking for a ServiceNow Program Manager that will lead the client’s ServiceNow strategy and transformation initiatives.
Responsibilities
- Seeking a Program Manager that will lead company's ServiceNow initiatives as it relates to driving transformative programs
- This Program Management will be accountable for a project management matrix organization of 7-10 individuals
- This identified Program Manager will thrive in a fast-paced environment, they will rally cross-functional teams, anticipate challenges, and seize opportunities to innovate
- From steering ServiceNow success to shaping enterprise-wide strategies, they will be the go-to leader
- Exceptional communication as you will present to high level execs w/in the organization (CEO, COO, CTO, etc.).
- Experience and the soft skills to communicate a vision across IT and “the business”
- Understand organizational needs and contribute to the ServiceNow strategy and roadmap and rally the crew to deliver programs on time, on budget, and beyond expectations
- Dream big and craft program plans that tie ServiceNow magic to our business goals such as ITSM, ITOM, CSM, etc.
- Scope out requirements with stakeholders
- Manage risks, timelines, budgets, and resources like a pro
- Drive the full program lifecycle for kickoffs, sprints, testing, go-lives, and victory laps that leave everyone cheering
- Amp up adoption—work with change managers to get teams hyped and ready to roll with new capabilities
- Lead change in communication efforts to include craft messages that spark excitement and clarity across all levels of the organization
- Anticipate resistance to change and flip it into opportunity, using your influence to foster a culture of adaptability and growth
- Track the report progress, metrics, and ROI to leadership with clarity, highlighting change success stories
- Stay plugged into ServiceNow’s latest tricks and trends, bringing fresh ideas to keep us cutting-edge
- Facilitate cross-functional workshops to align teams, break down silos, and ignite a shared vision for change
- Act as a change evangelist by coaching leaders and project managers to lead by example and drive transformation from the top
Required Skillsets
- This is a remote position based in the US with up to 10% travel
- A minimum of 5-8 years in project management, with the last 3 years being in program management
- 2-3 ServiceNow Implementations; familiarity across all the modules
- ITSM, CSM, SPM, SecOps
- Strong experience with ServiceNow, from a PM Standpoint- CSM, ITSM
- Experience working in both an Agile and Waterfall methodology environment
- A strong ability to multi-task, from solving problems, and keeping a positive environment while under pressure
- Strong Leadership -this candidate should be equal parts of strategy and hype
- Strong Organizational skills given they will be leading multiple programs and projects at the same time
Education
- Bachelor of Arts or Science degree in a technical or scientific field
- MBA or other advanced degree(s) desirable
- PMP preferred
- ITIL, and Agile certification desirable
- ServiceNow certifications desirable
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
#LI-Remote
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Worldwide
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Category Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
