Role - Service Operations Manager IV - IN ( MIM)
Shift - APAC shift (5:00 am IST – 2:00 pm IST) - Wed to Sunday
Location: WFH/Hybrid
Experience - 10+ yrs of experience
We are looking for a passionate Incident Manager to join our Global Operations team to lead and coordinate the resolution of critical and high-priority incidents during assigned shifts, ensuring minimal business impact and adherence to defined service levels. This role will be responsible for serving as front-line leadership during Major Incidents. This will include, but is not limited to communicating technical concepts, status and business impact to leadership both internally as well as with our customers. This individual will need to be confident running a cross-functional war room both in writing via teams as well as on audio/visual calls.
To be a successful incident manager, you should have an understanding of basic Infrastructure knowledge and an aptitude for learning new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain focus and calm during major incidents.