Shop Floor Service Champion - IT

Shop Floor Service Champion - IT

Montreal, Canada

As our Shop Floor Service Champion – IT, you will provide flawless service delivery for specific shop floor location/s working with supply chain vendors including Eco system partners, vendors and IT functions as well as key business stakeholders in Rolls-Royce. It provides the opportunity to drive engagement with the business especially minimizing unplanned outage duration and frequency.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of pounds worth of investments.

We recruit engineers at all levels and in a range of disciplines. And while we encourage specialisation, we also offer freedom to cross-specialise and develop skills across a number of different areas.

Key Accountabilities:

• Provide shop floor IT Support to facilitate the smooth operation of both IT delivery and other CoE delivery (Nikon Scanners, print, etc.)
• Troubleshoot and incident triage and resolution acceleration - providing agile Business input in the resolution chain
• Ensure quality deployment by co-ordinating business engagement in testing real use cases
• Provide advice to the business regarding the improvement of performance and/or productivity of systems
• Manage the performance of Supply Chain vendors through Service Review meetings – ensuring these focus on Business Outcomes and minimizing unplanned outage duration and frequency rather than CI based SLA performance.
• Where there is no Business Service Manager act as the point of escalation for all critical service issues
• Provide valuable input (context and data) for building business cases to address root cause of issue on the shop floor
• Other admin responsibilities necessary to run IT operations.

Basic Qualifications:

• Associates Degree and 8+ years experience in IT and a Manufacturing environment or
• Bachelors Degree and 4+ years experience in IT and a Manufacturing environment or
• Masters Degree and 2+ years experience in IT and a Manufacturing environment or
• JD/PhD + experience in IT and a Manufacturing environment
• In lieu of degree , 12+ years experience in IT and a Manufacturing environment
• Demonstrable delivery of results in an operational or service delivery role
• Proficient hands-on IT Skills
• Demonstrable relationship management skills coupled with strong communication skills
• Must be Canadian citizen or permanent resident
• Bilingual in French and English

Preferred Qualifications:

• Demonstrable problem solving skills and excellent understanding business acumen
• Exposure to shop floor and manufacturing environment & processes

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Beyond tomorrow.

We are an equal opportunities employer.

#CLODEF

#CLOLI

#LI-Onsite