Site Reliability Engineer

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Join Zuora’s high-impact Operations team, where you’ll be instrumental in maintaining the reliability, scalability, and performance of our SaaS platform. This role involves proactive service monitoring, incident response, infrastructure service management, and ownership of internal and external shared services to ensure optimal system availability and performance.

You will work alongside a team of skilled engineers dedicated to operational excellence through automation, observability, and continuous improvement. In this cross-functional role, you’ll collaborate daily with Product Engineering & Management, Customer Support, Deal Desk, Global Services, and Sales teams to ensure a seamless and customer-centric service delivery model.

As a core member of the team, you’ll have the opportunity to design and implement operational best practices, contribute to service provisioning strategies, and drive innovations that enhance the overall platform experience. If you’re driven by solving complex problems in a fast-paced environment and are passionate about operational resilience and service reliability, we’d love to hear from you.

This is a hybrid position, so you’ll work both remotely and in the office.

Our Tech Stack: Linux Administration, Python, Docker, Kubernetes, MySQL, Kafka, ActiveMQ, Tomcat App & Web, Oracle, Load Balancers, REDIS Cache, Debezium, AWS, WAF, LBs, Jenkins, GitOps, Terraform, Ansible, Puppet, Prometheus, Grafana, Open Telemetry

What you’ll do

• Architect and implement intelligent automation workflows for infrastructure lifecycle management, including self-healing systems, automated incident remediation, and configuration anomaly detection using Infrastructure as Code (IaC) and AI-driven tooling.
• Leverage predictive monitoring and anomaly detection techniques powered by AI/ML to proactively assess system health, optimize performance, and preempt service degradation or outages.
• Lead complex incident response efforts, applying deep root cause analysis (RCA) and postmortem practices to drive long-term stability, while integrating automated detection and remediation capabilities.
• Identify and eliminate reliability bottlenecks through automated performance tuning, dynamic scaling policies, and advanced telemetry instrumentation.
• Maintain and continuously evolve operational runbooks by incorporating machine learning insights, updating playbooks with AI-suggested resolutions, and identifying automation opportunities for manual steps.
• Stay abreast of emerging trends in AI for IT operations (AIOps), distributed systems, and cloud-native technologies to influence strategic reliability engineering decisions and tool adoption.

Your experience

• Hands-on experience with Linux Servers Administration and Python Programming.
• Hands on experience working on Agentic AI
• Collaborate on developing Multi Agentic Framework to Amplify Operations
• Deep experience with containerization and orchestration using Docker and Kubernetes, managing highly available services at scale.
• Working with messaging systems like Kafka and ActiveMQ, databases like MySQL and Oracle, and caching solutions like REDIS.
• Understands and applies AI/ML techniques in operations, including anomaly detection, predictive monitoring, and self-healing systems.
• Has a solid track record in incident management, root cause analysis, and building systems that prevent recurrence through automation.
• Is proficient in developing and maintaining CI/CD pipelines with a strong emphasis on observability, performance, and reliability.
• Monitoring and observability using Prometheus, Grafana, and OpenTelemetry, with a focus on real-time anomaly detection and proactive alerting.
• Is comfortable writing and maintaining runbooks and enjoys enhancing them with automation and machine learning insights.
• Keeps up-to-date with industry trends such as AIOps, distributed systems, SRE best practices, and emerging cloud technologies.
• Brings a collaborative mindset, working cross-functionally with engineering, product, and operations teams to align system design with business objectives.
• 1+ years of experience working in a SaaS environment.

Nice to haves:

• Red Hat Certified System Administrator (RHCSA) – Red Hat
• AWS / Azure / GCP Certifications
• Certified Associate in Python Programming (PCAP) – Python Institute
• Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA)
• Good knowledge of Jenkins
• Advanced certifications in SRE or related fields

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.