CRM Data Steward

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and, ultimately, the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships, and optimize their digital experiences.

THE TEAM: Corporate Operations

The Corporate Operations team is responsible for creating systems that connect our teams, drive business alignment, and build a stronger, more collaborative workplace. With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

As a CRM Data Steward on the Corporate Data team with Corporate Operations, you will play a crucial role in curating the data required to deliver an exceptional experience across the entire customer lifecycle. You will collaborate closely with stakeholders who depend on customer data, particularly in Marketing, Sales, and Customer Services. You will also work closely with your teammates on the Corporate Data team to improve data governance processes. The ideal candidate should possess a strong analytical mindset and excellent research and communication skills.

This is a remote position.

What you’ll do

As a CRM Data Steward, you’ll support the following company objectives:

• Zuora maintains a unique identity for every potential, current, and former customer
• Ensure the CRM contains a distinct account record for each potential or existing customer (corporate entity).
• Conduct thorough research to identify and merge duplicate accounts, maintaining data integrity.

• Zuora maintains a unique identity for every person of interest in each account
• Verify and maintain unique contact records for each person of interest within each account.
• Investigate and resolve any duplicate or inaccurate contact information.

• Zuora has accurate firmographic data for each account
• Validate and update key firmographic data points such as company name, location, revenue, employees, industry, and business model.
• Collaborate with relevant stakeholders to gather accurate and current information.

• Zuora has correctly located each account within its corporate hierarchy
• Identify and accurately categorize business units, subsidiaries, divisions, etc., within large corporate hierarchies as potential customers.
• Collaborate with cross-functional teams to ensure comprehensive and precise corporate hierarchy data.

• Zuora’s account and contact data stays current
• Periodically review account and contact records to identify and rectify obsolete or irrelevant information.
• Implement data cleansing procedures and maintain a high standard of data hygiene.

Your experience

Must have:

• Undergraduate degree in Business, Information Technology, or a related field.
• Proven experience in data management, data quality assurance, or a similar role.
• Familiarity with CRM systems, preferably Salesforce.
• Strong analytical and research skills with meticulous attention to detail.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to handle confidential information with integrity.

Nice to have:

• Experience with data cleansing and deduplication tools.
• Understanding of business processes and corporate structures.
• Knowledge of best practices in data governance and data quality management.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.