Social Media Associate with German

1 Month ago • All levels • Social Media

Job Summary

Job Description

As a Social Media Support Specialist at Tide, you will be instrumental in assisting businesses across Germany by providing exceptional customer experiences on social media and review channels. Your role involves supporting root cause analysis, cultivating a customer-centric culture, and investigating complex issues by collaborating with PR, marketing, and content teams. You will also deliver general customer service and create educational content for members. This position requires working in shifts and fluent spoken and written German and English. Tide is a rapidly growing business management platform, headquartered in London with offices globally, aiming to empower small businesses by saving them time and money through innovative banking and administrative solutions.
Must have:
  • Excellent spoken and written German and English skills
  • Understanding of content creation and community management
  • Strong communication skills to explain complex information simply
  • Experience handling queries via social media for at least 1 year
  • Ability to find novel ways to solve difficult problems
  • Strong organizational skills and ability to juggle priorities
  • Comfort using industry tools like Kustomer, GSuite, and Jira
Good to have:
  • Good understanding of financial services terminology
  • Experience mentoring new team members
  • Experience working in start-ups or scale-ups
  • Experience working with Agile practices
Perks:
  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

Job Details

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM 

As a Social Media Support Specialist, you would be helping businesses across Germany to become success stories every day. You’ll love talking to people, and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year.

ABOUT THE ROLE 

  • Providing the best customer experience when handling member queries and feedback on social media and review channels
  • Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints
  • Helping to cultivate and maintain a unique and customer-centric culture;
  • Having the opportunity to support other members of the wider Tide team
  • Investigating complex issues and engaging with the PR, marketing and content teams
  • Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members
  • Working on shifts
  • Speaking and writing in German and English fluently 

WHAT ARE WE LOOKING FOR 

  • You have excellent spoken and written German and English skills
  • You have a good understanding of content creation and community management principles.
  • You are a great communicator – you are able to explain complex information in a simple and easy to understand way and be confident talking with our customers
  • You have experience with handling queries via at least one social media platform for a minimum of 1 year
  • You enjoy finding novel ways to solve difficult problems
  • You have really strong organisational skills and you are able to juggle priorities to ensure that members get the best support experience
  • You have good understanding of financial services terminology
  • You enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
  • You are comfortable using industry tools like Kustomer, GSuite, and Jira
  • You have experience working in start-ups or scale-ups
  • You have experience working with Agile practices

WHAT YOU WILL GET IN RETURN

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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About The Company

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.


Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.


With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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