Social Media Manager - 722
Job Summary
Job Description
We're seeking a skilled Social Media Manager with 5+ years of experience to lead our social media operations. You'll manage content, engage with audiences, analyze data, and develop strategies for ION's social media platforms. Expertise in Sprinklr, Google Analytics, and strong communication skills are essential.
Must have:
- Social Media Manager
- Sprinklr Experience
- Google Analytics
- Strong Communication
Good to have:
- Social Listening
- Paid Social
- Fintech Industry
- Data Studio
Perks:
- Global Company
- Opportunity To Grow
8 skills required
Job Details
Role:
We’re looking for a talented social media specialist to help manage our social media operations.
You'll work closely with the Head of Social Media and our team of talented content creators to develop campaigns across social media platforms that help us build meaningful, long-term relationships with our client communities.
Key Responsibilities
- The social media team is part of Impact, ION's in-house communications and marketing agency. We’re a multidisciplinary team of content, design, digital marketing, events, media, video, and web specialists. Our social media team oversees all social media platforms and tools across the ION Group. Our job is to present ION at its best through effective social media communications.
- As a social media specialist, you’ll manage the correct and timely publishing of content across a range of social media channels for the Group. You’ll be one of our in-house social media experts providing advice, guidance, and support to our teams.
- Performing social media content management: Fact-checking, proofreading, editing, scheduling, posting, tagging.
- Liaising with internal teams for content creation, copywriting, and asset design.
- Planning and maintaining social media content calendars.
- Social media governance: Access management, password management, best practice.
- Performing social media monitoring and ad hoc community management.
- Ad hoc social media support.
- Producing regular reports using tools such as Hootsuite and Google Analytics.
- Creating analytics dashboards.
- Training our product experts on how to use social media effectively.
- Advocating for social media usage across the business.
- Educating our stakeholders on social media best practices.
- Building best-practice guides and presentations.
- Managing projects and Jira tickets.
- Helping authors to post on their own social media.
- Scheduling content from our blog on relevant ION social media channels.
- Managing content for the advocacy platform.
- Onboarding users and troubleshooting issues.
- Providing campaign support.
- User education.
Your role will include:
1. Managing social media operations for the ION Group:
2. Social media analytics:
3. Social media education and training:
4. Supporting operations for the ION Markets blog:
5. Supporting our social media advocacy program:
Required Skills, Experience and Qualifications
- Required
- 5+ years’ experience in a social media manager role.
- Experience with social media management platforms, particularly Sprinklr.
- Experience with building reports in Google Analytics and Google Data Studio.
- Solid understanding of digital marketing best practices.
- Understanding of B2B marketing.
- Strong written and verbal communication skills in English.
- Strong editorial skills and attention to detail.
- Great communication skills and the ability to collaborate with a range of stakeholders from junior to senior levels.
- A team player.
- Excellent time and project management skills.
- Some experience with social listening platforms (Brandwatch).
- Understanding of paid social.
- Some knowledge of the fintech industry.
Preferred
About Us:
We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world's largest companies use our solutions. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at iongroup.com.
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About The Company
We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.
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