Solution Engineer - Slack

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Slack's Mission

Slack's mission is to make users' work simple, comfortable, and meaningful. Slack has a positive, diverse, and mutually inspiring organizational culture. We are looking for individuals who are full of curiosity and ingenuity, and who strive to improve every day. In our work, we value smartness, humility, diligence, and a collaborative attitude. These values are the source of Slack's value creation and are important elements supporting business success.

4 Attributes

• Smart
• Humble
• Collaborative
• Hard Working

Solutions Engineer's Mission

Solution Engineers serve as trusted partners to customer executives and personnel in business and technical fields, responsible for proposing solutions that bring significant transformation to customer collaboration and work styles. Solution Engineers become trusted partners to customer executives and personnel in business and technical fields, responsible for proposing solutions that bring significant transformation to customer collaboration and work styles.

Responsibilities

• Work closely with sales representatives to conduct strategic sales activities for companies.
• Understand customer business and IT challenges, create and propose solutions utilizing Slack, thereby promoting understanding of Slack's value proposition.
• Create and effectively deliver presentations and product demonstrations focused on solving customer business challenges and realizing their vision, to CxO level.
• Clearly demonstrate Slack's competitive advantages and present easily understandable differentiation points to customers.
• Provide accurate and clear explanations of Slack's security measures to ensure customers can confidently choose the product.
• Lead pilots and PoCs for full-scale implementation, supporting customer success through necessary technical assistance.
• Actively contribute to the development of the growing Slack Specialist SE team as a member.
• Deliver Slack presentations and demonstrations to large audiences at marketing events and webinars.

Qualifications (Good to have)

• Slack Certified Administrator
• Slack Certified Consultant
• Salesforce Certified Administrator

Required Skills/Experience

• IT work experience in enterprise companies, or proposal experience for enterprise companies.
• High interest in new technologies and work styles, and quick adaptability.
• Logical and easy-to-understand presentation material creation skills from a customer perspective.
• Presentation and demonstration skills that effectively convey customer value beyond feature explanations.
• Ability to grasp IT and business issues through customer hearings and design solutions using our own solutions.

Good to have Skills/Experience

• Over 6 years of practical experience in a pre-sales role (sales engineering, solution consulting, etc.) at a SaaS company.
• Business-level English communication skills (written and verbal).
• Deep understanding and knowledge of the SaaS ecosystem for enterprise companies.

About Slack

• Slack has played a crucial role as the new "hub" for the business technology stack, connecting people, data, and applications. Slack seamlessly integrates with numerous essential applications and services, significantly improving operational efficiency. From global Fortune 100 companies to local retail stores, businesses and teams of all sizes utilize Slack for collaborating with the right members and centralizing necessary information.
• With the recent spread of AI Agent technology and business, we are improving product quality as a Conversational Interface to instantly solve problems and challenges for all business people, based on the concept of AI Agentic Work OS, where various AI Agents, including Salesforce's flagship products, operate.
• At the core of Slack's value is creating a diverse and inclusive workplace where people can learn from each other. We embrace individuals from various backgrounds, experiences, abilities, and perspectives. Would you like to do the best work of your life with the Slack team, which provides a comfortable working environment where we support each other?

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.