Solutions Architect APJI - CCaaS

Solutions Architects at Sprinklr are seasoned technologists with enterprise SaaS experience across a portfolio of business technologies that may include CRM, sales, service, commerce and marketing automation. Solutions Architects are able to articulate how Sprinklr can integrate and enhance a customer’s existing software ecosystem to tell a more cohesive story about the customer journey.

Sprinklr Solutions Architecture team members can quickly build trust and earn credibility by conveying their knowledge of technology and industry. The Solution Architecture team should also excel at presenting these competencies to a variety of stakeholders, from IT to senior executives at the C-level.

The Solution Architecture team should understand the nuances of how Sprinklr APIs can connect with other platforms and be comfortable reviewing technical documentation to derive what is and isn’t possible. Whiteboarding customer journeys should be second nature. The Solution Architecture team works closely with Sales, Solution Consulting and Field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there

Main Responsibilities:

● Work directly with prospects and customers to educate them on the full functionality of the Sprinklr platform and integrations

● Engage with the Sales Teams in your assigned region(s) to deliver our value propositions, product demonstrations and RFPs

● Engage in integration and API discussions centered around extending the core offering into an enterprise-wide solution

● Act as key contact in the creation, presentation, demonstration and maintenance of scalable content specific to sales efforts

● Help identify and research opportunities for new/existing clients

● Collaborate with Engineering and Product teams to further build a best-in-class platform solution (APIs, Integrations, etc.) that the Solution Architecture team can inspire and sell into clients

● Contribute to the development of your own and your team’s technical acumen

● Proactively engage in the strategic development of the SA organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc.

● Frequent travel and participation in company events and customer-facing meetings

Desired Skills and Experience:

● 10+ years of presales experience, ideally with a focus on extensibility

● Experienced in a customer-facing role in an enterprise software company, ideally with direct experience in positioning crm, service, commerce or marketing automation tools

● Familiarity with SaaS and cloud architecture patterns

● Deep understanding of both the technical aspects of platform integration as well as the business acumen to tell a story about why it matters

● Proven track record of leadership capabilities across teams and projects

● Ability to present and effectively communicate to customers and team members

● Excellent written, communication and presentation skills

● Experience in Voice, Contact Center, Telephony, CCaaS, CPaaS preferred but not required

● Experience in social media technology preferred but not required

● You love working in a dynamic environment where ambiguity is common...and can effectively speak to both technical and non-technical parties

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.