Solutions Engineer

The Solutions Engineering team at Envoy is a multifaceted role within Customer Success, collaborating with sales, product, and engineering. This adaptable team assists account executives in pre-sales, handles security questions, QA, and customer issue triage. The role involves sales engineering, API development, support escalations, and enterprise customer support. Solutions Engineers are technology-forward, enjoy learning new SaaS products, finding workarounds, and working with the latest technology. This onsite position requires four days a week in the Denver, Colorado office.

Must Have

• Align with the Sales team to assist in all aspects of the pre-sales process (technical demos, security reviews, technical requirements).
• Align with the Customer Success team to assist with expansions and upsells (technical demos, security reviews, troubleshooting).
• Work closely with a customer’s information technology, security, and legal teams to maintain compliance and user security standards.
• Be the liaison between customer-facing teams and Product, Engineering, and Design teams.
• Hunt down answers within data tools and logs to uncover sneaky product bugs.
• Advocate for Envoy’s customers and provide critical feedback to product and engineering teams.
• Educate coworkers on complex technical issues like SAML, SCIM, OAuth, Active Directory, and cloud infrastructure.
• Become well versed in Envoy’s Developer & Integration Platform and API capabilities.
• 2–3 years in Solutions Engineering, Sales Engineering, Technical Support, Customer Engineering, or a similar technical customer-facing role.
• Basic SQL skills.
• Comfort using git and command-line tools.
• A foundational understanding of how the internet works (DNS, HTTP, TLS, certificates).
• Some exposure to APIs (endpoint, requests/responses).
• The ability to write simple scripts (Ruby, Python, or JavaScript) or a willingness to learn.
• Willingness to travel occasionally for customer or partner engagements (up to ~25%).
• Resourceful and hands-on.
• Comfortable talking to customers (IT admins to software developers).
• An excellent communicator, both verbally and in writing.
• A self-starter who likes to own tasks, follow through, and learn new tools or technologies.
• Security-conscious and understand why good data practices matter.
• Excited to teach others, share knowledge, and grow with the team.

Good to Have

• Experience working with partners, alliances, or channel teams.
• Experience leading a small project or mentoring others.
• Familiarity with Ruby on Rails or its Active Record querying.
• Understanding of SAML, Active Directory, or SSO concepts.
• Experience with IT infrastructure (routers, switches, VoIP, wireless).
• Familiarity with physical security systems (badge printers, access control, cameras).
• Experience handling security reviews or RFPs (Loopio, Whistic).
• Knowledge of TypeScript, Node.js, JavaScript, Python, Kubernetes, or similar technologies.
• Interest in working in a fast-paced startup environment.

Perks & Benefits

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact in helping customers create a great workplace experience.
• Support for your personal and professional growth.

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.

Learn more at envoy.com

About the role

The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc). The team is adaptable and has the uncanny ability to pick up new skills quickly. Each day is different and involves assisting account executives with the pre-sales process, security questions, QA’ing some experimental functionality, or jumping on a call to both triage and solve a customer issue. The Solutions Engineering team is multifaceted at Envoy and includes elements of sales engineering, API development, support escalations, and world-class enterprise customer support. You might be a Solutions Engineer if you are technology-forward, enjoy learning new third-party SaaS products, find workarounds to make customers happy, and love playing with the latest technology.

This is an onsite position that requires four days a week (Monday-Thursday) in our Denver, Colorado office

You will

• Align with the Sales team (primarily SMB, while supporting Channel and/or Mid-Market segments) to assist in all aspects of the pre-sales process, such as technical demos, security reviews/questionnaires, and discussions around technical requirements while setting realistic expectations with prospects and customers. This is typically a co-lead Sales effort in the upmarket segments.
• Align with the Customer Success team to assist with expansions and upsells, which may include technical demos of new features, security reviews/questionnaires, technical troubleshooting, and discussions of technical requirements while setting realistic expectations with customers.
• Work closely with a customer’s information technology, security, and legal teams to maintain compliance and user security standards.
• Be the liaison between customer-facing teams and Product, Engineering, and Design teams. You will be the voice of the customer during product roadmap meetings, ensuring that company goals are aligned with customer needs and that implementation is executed with the best interest of the customers in mind.
• Hunt down answers within data tools and logs to uncover sneaky product bugs.
• Advocate for Envoy’s customers and provide critical feedback to product and engineering teams to greatly influence the direction of our products.
• Educate coworkers on complex technical issues like SAML, SCIM, OAuth, Active Directory, and cloud infrastructure.
• Become well versed in Envoy’s Developer & Integration Platform in order to speak and demonstrate how our various integrations are interconnected. This includes understanding our API capabilities to help the customer and/or partner to begin their own development.

You have

• 2–3 years in Solutions Engineering, Sales Engineering, Technical Support, Customer Engineering, or a similar technical customer-facing role.
• Basic SQL skills—you can run simple queries and troubleshoot issues with guidance.
• Comfort using git and command-line tools (you don’t need to be an expert).
• A foundational understanding of how the internet works (DNS, HTTP, TLS, certificates).
• Some exposure to APIs—you can explain what an endpoint is and how requests/responses work; deeper architecture concepts are a plus.
• The ability to write simple scripts (Ruby, Python, or JavaScript) or a willingness to learn.
• Willingness to travel occasionally for customer or partner engagements (up to ~25%).

You are

• Resourceful and hands-on. You enjoy figuring things out and aren’t afraid to dive into technical details.
• Comfortable talking to customers—from IT admins to software developers—and know how to translate technical details into clear explanations.
• An excellent communicator, both verbally and in writing.
• A self-starter who likes to own tasks, follow through, and learn new tools or technologies when needed.
• Security-conscious and understand why good data practices matter.
• Excited to teach others, share knowledge, and grow with the team.

You'll get

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact in helping customers create a great workplace experience.
• Support for your personal and professional growth.

Bonus points

(Not required, but great if you have any of these.)

• Experience working with partners, alliances, or channel teams.
• Experience leading a small project or mentoring others.
• Familiarity with Ruby on Rails or its Active Record querying.
• Understanding of SAML, Active Directory, or SSO concepts.
• Experience with IT infrastructure (routers, switches, VoIP, wireless).
• Familiarity with physical security systems (badge printers, access control, cameras).
• Experience handling security reviews or RFPs (Loopio, Whistic).
• Knowledge of TypeScript, Node.js, JavaScript, Python, Kubernetes, or similar technologies.
• Interest in working in a fast-paced startup environment.

If you have any questions related to compensation, please get in touch with Recruiting after you apply.

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