SOM Enablement Analyst

LSEG:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific.  We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

Data & Analytics:

Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in class analytics that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more –help to enhance the performance of our customers. FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research. The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks

Job Description:

Join our dynamic team and contribute to guiding our diverse clientele from inquiry to successful service delivery! You’ll be responsible for crafting accurate quotes and ensuring meticulous order entry, facilitating a smooth transition from quotation to billing.

Your commitment to service excellence will be crucial as you work to exceed customer expectations with timely deliveries. You’ll play a key role in maintaining our reputation for prompt service, meeting the expected turnaround times for all products and services.

In managing complex requests and specialty accounts, your expertise will be key in reducing resolution times and upholding the highest standards, thereby enhancing customer satisfaction and trust in our services.

Key Responsibilities:

• Manage diverse order types, ensuring accurate system entries and fulfillment.
• Address customer orders with precision, catering to a wide range of needs.
• Resolve inquiries effectively, performing thorough analyses to address root causes.
• Uphold exceptional quality and efficiency standards in all transactions.
• Provide solutions for order processing, fostering team growth and learning.
• Engage in dialogue about system and process improvements.
• Handle complex orders, demonstrating our commitment to service without boundaries.
• Review orders proactively to prevent potential disruptions.
• Communicate effectively with all organization levels to address delays.
• Collaborate to fulfill customer needs and ensure equitable service delivery.
• Partner with a global clientele and colleagues, embracing diverse perspectives.
• Maintain and enhance the accuracy and accessibility of customer data.
• Adhere to financial controls and policies, managing third-party data responsibly.

Qualifications, Knowledge & Skills:

• Welcomes individuals with a degree or those who bring equivalent professional experience in a relevant field
• Seeks candidates with a comprehensive understanding of foundational theories, principles, and concepts that are essential to our industry
• Exhibit professional knowledge that informs decision-making
• Understand the varied roles and contributions within our organization !
• Apply business knowledge to make decisions reflecting our inclusive values

Scope of Impact:

• Provide support and services that influence outcomes within our operations.
• Utilize established practices to achieve shared goals.
• Foster clear communication and mutual understanding.
• Encourage problem-solving approaches that consider diverse team and client needs

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.