Sway by Spavia at Larimer is seeking a Spa Wellness Sales Coordinator to create exceptional guest experiences, manage appointments, and share innovative wellness offerings. This role involves welcoming guests, tailoring recommendations, converting experiences into memberships, driving retail sales, managing scheduling, and proactive outreach. The coordinator will be the heartbeat of the spa, ensuring guests feel welcomed and connected while partnering with the team to achieve key performance indicators.

Must Have

• Welcome every guest with warmth and polish; tailor recommendations to their goals and occasion.
• Convert great experiences into memberships: present options, handle objections, and close ethically.
• Drive retail results: demo products, build simple at-home routines/bundles, and keep the retail floor merchandised.
• Manage scheduling: pre-schedule next visits, manage waitlists, and optimize provider utilization.
• Perform proactive outreach: follow up on leads, trials, freezes/lapses, and post-visit thank-yous via phone/text/email.
• Own the front-of-house flow: lobby/locker room readiness, tidy retail zones, cash handling, and open/close procedures.
• Partner with service providers and leadership to hit team KPIs (membership conversion, retail per guest, pre-book rate, and guest satisfaction).
• Minimum high school diploma.
• Sales driven, preferably Membership Sales.
• Self motivated.
• Reliable, punctual, passionate and goal-driven.
• Professional, team player.
• Articulate speaker with an ability to multitask.

Good to Have

• Combined education and previous customer service experience.
• Combined education and previous administrative experience.
• Combined education and previous retail experience.

Spa Coordinator Job – Denver, CO

Sway Larimer

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Why You'll Love This Job

Sway by Spavia at Larimer is seeking a Spa Wellness Sales Coordinator at our independently owned wellness spa—where every experience—whether for our team or our guests—is designed to restore your body and refresh your mind.

At Sway, we’re redefining what wellness looks and feels like. As the first-of-its-kind wellness club founded by the creators of Spavia, we blend facial bars, massage, and remedy technology—including the first ever robotic massage—to deliver a science-backed experience that refreshes body and mind.

As a Wellness Sales Coordinator, you’ll create exceptional guest experiences, manage appointments, and share our innovative wellness offerings. You’ll be the heartbeat of our space—ensuring each guest feels welcomed, inspired, and connected.

Your Impact

• Welcome every guest with warmth and polish; tailor recommendations to their goals and occasion.
• Convert great experiences into memberships: present options, handle objections, and close ethically.
• Drive retail results: demo products, build simple at-home routines/bundles, and keep the retail floor merchandised.
• Scheduling: pre-schedule next visits, manage waitlists, and optimize provider utilization with accurate scheduling and POS.
• Proactive outreach: follow up on leads, trials, freezes/lapses, and post-visit thank-yous via phone/text/email (templates provided).
• Own the front-of-house flow: lobby/locker room readiness, tidy retail zones, cash handling, and open/close procedures.
• Partner with service providers and leadership to hit team KPIs (membership conversion, retail per guest, pre-book rate, and guest satisfaction).

Sway by Spavia reimagines the spa experience with a blend of luxury, relaxation, and top-tier service—supported by a busy membership model and a curated retail assortment. You’ll have proven scripts, hands-on product training, and a collaborative team so selling feels natural and guest-first. Our standards make excellence repeatable; our coaching helps you grow. Join us in shaping an exceptional spa experience. Spa Wellness Sales Coordinator Requirements:

• Minimum high school diploma.
• Sales driven, preferably Membership Sales
• Self motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type: Part or Full-Time positions available. Flexibility is a plus.

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Spavia Day Spa