The Specialist, Customer Service (API Support) will handle customer API-related inquiries, assist with API integration, collect user feedback, report and resolve API issues, and escalate complaints. This role requires basic development knowledge in a mainstream programming language, excellent English and Chinese communication skills, a strong customer service mindset, and a willingness to work in shifts. The job involves providing high-quality support to maintain the company's brand image and collaborating with technical and product teams to resolve issues. Prior experience in API development is preferred.