Specialist, Documentation

Description

As an Education Specialist for product documentation, your primary responsibility will be to manage all updates to end-user documentation for specific software products. This includes creating release notes that summarize new features being released on a monthly basis. In addition, you will create and maintain all knowledgebase articles for your assigned products. Other responsibilities may include the creation of multimedia content to support the release of new product features.

Responsibilities & Duties

• Create How-To New Knowledgebase Articles: You will review each new software release and determine which new how-to articles will need to be created for the new product features included in the release.
• Maintain Existing How-To Knowledgebase Articles: You will also be responsible for updating and maintaining existing how-to knowledgebase articles. This will require you to identify what existing how-to articles need to be updated as part of new software release. You will be required to follow standard procedures and templates when creating and updating articles within the knowledgebase.
• Create Release Notes: You will also be expected to create release notes for each software release. These release notes will be provide feature descriptions and bug fix information.
• Create Release Videos: You will be required to create 10-15 minute videos that summarize how to use key features within each new software release.
• Maintain Standard Operating Procedures: You will be required to update and maintain standard operating procedures for creating documentation including release notes/videos.

Qualifications

• Excellent communication and organizational skills
• 2-4 years of software technical writing experience
• Must have experience using authoring tools such as Document360, MadCap Flare, Paligo, or Confluence.
• Proficiency in Microsoft 365
• A bachelor’s degree

Preferred Experience

• Experience in multimedia content creation products such as Adobe Creative Suite and Camtasia
• Strong technical and analytics skills
• Strong understanding of the written English language preferred

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Hiring Policy

An equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Considers candidates with existing visas but does not sponsor new visa applications.

For Illinois-based roles, the budgeted annual salary range is $80,750 to $95,000. Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Offers a competitive total rewards package, which includes the Benefits and Perks set forth above.