Sports Betting Customer Service Specialist

Join our dynamic team at NOVOMATIC Technologies Poland as a Sports Betting Customer Service Specialist. You will be responsible for responding to customer inquiries via email or chat, resolving issues with the website or mobile application, assisting with account management, providing information on offers and responsible gaming, and collecting customer feedback to recommend improvements. This role requires strong communication and problem-solving skills to ensure high standards of customer support.

Must Have

• Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
• Providing support in resolving issues encountered while using the website or mobile application
• Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
• Identifying technical errors and reporting them to the relevant departments
• Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
• Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
• Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
• Collecting customer feedback about the company’s services and reporting it to the relevant departments
• Recommending improvements based on customers’ suggestions and comments
• Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products
• Excellent communication and interpersonal skills
• Ability to maintain high standards of customer service even in demanding situations
• Effective problem-solving skills with the ability to work under time pressure
• Proficiency in Polish language (both written and spoken) at C2 level
• Strong organizational skills with the ability to prioritize tasks effectively
• Flexibility for shift work, including weekends and holidays

Good to Have

• Familiarity with sports betting issues and various sports disciplines
• Experience in customer service, preferably in sports betting industry or a similar field
• Knowledge of customer service tools, such as CRM systems
• Knowledge of both spoken and written English

Join our dynamic team at NOVOMATIC Technologies Poland as a Sports Betting Customer Service Specialist. We are looking for committed and communicative individuals who will ensure the highest standard of customer support in using our products.

Form of cooperation - B2B or Contract of mandate

What you’ll be doing:

• Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
• Providing support in resolving issues encountered while using the website or mobile application
• Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
• Identifying technical errors and reporting them to the relevant departments
• Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
• Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
• Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
• Collecting customer feedback about the company’s services and reporting it to the relevant departments
• Recommending improvements based on customers’ suggestions and comments
• Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products

Your skills:

• Excellent communication and interpersonal skills
• Ability to maintain high standards of customer service even in demanding situations
• Effective problem-solving skills with the ability to work under time pressure
• Proficiency in Polish language (both written and spoken) at C2 level
• Strong organizational skills with the ability to prioritize tasks effectively
• Flexibility for shift work, including weekends and holidays

Bonus points:

• Familiarity with sports betting issues and various sports disciplines
• Experience in customer service, preferably in sports betting industry or a similar field
• Knowledge of customer service tools, such as CRM systems
• Knowledge of both spoken and written English