IT Support Engineer (2nd Line)

We are seeking a dedicated and proactive IT Support Engineer (2nd Line) to be the technical backbone of our international organization. This role involves expertly troubleshooting technical issues across applications, operating systems, and hardware for internal clients. You will install and configure Linux and Windows systems, support database operations with SQL queries, and maintain technical documentation. We value passion, initiative, and core technical skills, particularly in Windows/Linux Servers, SQL, and clear communication.

Must Have

• Provide support to internal clients, troubleshooting technical issues related to applications, operating systems, and computer hardware.
• Install and configure Linux and Windows systems and software.
• Support database operations by writing simple SQL queries, analyzing routine errors, and executing backup processes.
• Develop and maintain clear and accessible user manuals and technical documentation.
• Strong practical knowledge of Linux and Windows Server operating systems.
• Fundamental understanding of SQL (e.g., ability to write basic SELECT and UPDATE queries).
• Solid grasp of LAN/WAN configuration and common networking challenges.
• Basic knowledge of virtualization concepts and technologies.
• Fluency in Polish and a communicative level of English.

Good to Have

• Prior experience in the IT industry or a related field.
• Ability to write scripts (e.g., PowerShell and Bash) to automate tasks.
• Communicative ability in Ukrainian.

Perks & Benefits

• Individual training budget and days off from work
• Flexible working hours
• Relocation package
• Medical care and life insurance
• MyBenefit cafeteria and Multisport
• Subsidized meals
• Sports and integration events
• Language classes
• Referral program
• Work-life balance
• Healthy snacks, fruits and vegetables
• Yoga and fitness sessions at the office
• Carpooling

Ready to be the technical backbone of our international organization? We are seeking a dedicated and proactive IT Support Engineer (2nd Line) who thrives on diagnosing and solving complex technical challenges.

We prioritize passion, initiative, and core technical skills over formal seniority. If you excel at troubleshooting applications, managing Windows/Linux Servers, writing SQL queries, and translating technical jargon into clear, simple language for users, we want you.

If you possess the required skills, we strongly encourage you to apply and grow with us!

What You Will Be Doing:

• Provide support to our internal clients, expertly troubleshooting technical issues related to applications, operating systems, and computer hardware.
• Install and configure Linux and Windows systems and software, adhering to established company procedures.
• Support database operations by writing simple SQL queries, analyzing routine errors, and executing backup processes.
• Develop and maintain clear and accessible user manuals and technical documentation.

What We Are Looking For:

• Strong practical knowledge of Linux and Windows Server operating systems.
• Fundamental understanding of SQL (e.g., ability to write basic SELECT and UPDATE queries).
• A solid grasp of LAN/WAN configuration and common networking challenges.
• Basic knowledge of virtualization concepts and technologies.
• Fluency in Polish and a communicative level of English.

Nice to have:

• Prior experience in the IT industry or a related field.
• Ability to write scripts (e.g., PowerShell and Bash) to automate tasks.
• Communicative ability in Ukrainian (useful for serving our diverse client base).

What Matters to Us:

• Authentic Passion for IT and a proactive approach to problem-solving.
• Initiative, commitment, and a genuine willingness to develop your professional skills.
• The ability to clearly communicate complex technical issues to non-technical end-users.
• Strong collaborative skills and a dedication to teamwork.

Benefits

• Individual training budget and days off from work
• Flexible working hours
• Relocation package
• Medical care and life insurance
• MyBenefit cafeteria and Multisport
• Subsidized meals
• Sports and integration events
• Language classes
• Referral program
• Work-life balance
• Healthy snacks, fruits and vegetables
• Yoga and fitness sessions at the office
• Carpooling