Sr Account Representative, Small & Medium Business

Job Summary:

This job will work independently and collaborate internally to influence the quality, efficiency, and effectiveness of processes and programs. You will determine appropriate actions while considering alternative solutions.

Job Description:

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

About The Role:

The New Acquisition Account Representative, plays a critical role in driving merchant success and revenue growth within the Mid-Market and SMB enterprise segment. This role is responsible for creating new business, managing relationships, executing account strategies, and identifying opportunities to expand the company’s footprint with new merchants. As a trusted advisor, the sale executive ensures seamless onboarding, accelerates product adoption, and provides ongoing support while aligning merchant needs with the company’s strategic objectives.

• Serve as the primary point of contact for new merchants, establishing trust and positioning as a key business partner through in-person engagement and strategic relationship-building.
• Drive new business acquisition through outreach, prospecting, industry networking, attending conference and in person visits to drive business growth.
• Develop and execute account strategies that maximize merchant engagement, optimize payment solutions, and deliver long-term value for both the merchant and the company.
• Lead meetings and consultative discussions, guiding merchants through the ecosystem, identifying tailored solutions, and influencing decision-making.
• Ensure seamless onboarding and product adoption, proactively addressing merchant needs while providing engineering and onboarding support as required.
• Identify and capitalize on revenue expansion opportunities, executing upselling and cross-selling strategies based on merchant business models and growth potential.
• Monitor account health and performance metrics, proactively addressing risks and opportunities to enhance merchant success.
• Independently manage territory planning, sales pipelines, and revenue forecasting, driving consistent pipeline growth and strategic deal execution.
• Advocate for merchants, engaging with internal teams to shape product innovation and ensure alignment with evolving market demands.
• Deep understanding of e-commerce, merchant services, and payment solutions, particularly in driving adoption of digital payments and optimizing revenue growth.
• Proven success managing high-volume, high-value growth accounts, consistently achieving sales quotas through retention, upsell, cross-sell, and strategic account planning.
• Experience building and maintaining strategic relationships with key stakeholders, acting as a trusted advisor to align merchant goals with New Acquisition solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, risk, and operations, to deliver seamless, scalable customer experiences.
• Strong knowledge of the payments ecosystem, including industry trends, competitive landscape, and evolving merchant needs to inform strategic initiatives.
• Exceptional communication, influencing, and negotiation skills, with a proven track record of securing long-term, mutually beneficial partnerships.
• Analytical and strategic thinker with the ability to identify growth opportunities, resolve complex challenges, and drive measurable business impact.
• Proficiency in CRM tools (e.g., Salesforce, Gong, AI Tools) for pipeline management, revenue forecasting, and tracking sales activities with precision.
• Resourceful, collaborative and adaptable, excelling in a fast-paced, dynamic environment, accountable and taking ownership, effectively balancing multiple priorities and delivering exceptional outcomes.
• Self-driven, dedicated and motivated individual who can drive revenue growth, while creating the basis of long-term client relationships.
• Payments background with understanding of e-commerce

Subsidiary:

Travel Percent:

0

Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com

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The US national annual pay range for this role is $122,000 to $202,400

The company does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

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For the majority of employees, the balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At the company, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Who We Are:

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Commitment to Diversity and Inclusion

The company provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Belonging at the company:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at the company means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at the company.

Any general requests for consideration of your skills, please Join our Talent Community

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click **here

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