Sr Analyst I Cybersecurity Analytics Consulting

Tier 1 Entry Level - Security Operations Center Technical Support (STS) Analyst I

The STS Analyst I is an entry-level position within the security operations center and is responsible for addressing SOC monitoring technical issues and customer technical inquiries. The STS Analyst I is responsible for providing effective technical administration through triage, investigation, communication, and reporting. Under the direction of STS team manager, the STS Analyst I will review and process technical requests from various security ticketing systems and will communicate with customers regularly. The STS Analyst I will provide recommendations for tuning, playbooks, and orchestration. As well as serve as a strategic cybersecurity guide for all post-sales activity for onboarding customers.

What You'll Do:

• Triage, analyze, assist, and remediate customer technical inquiries from ticketing systems and/or phone
• Assist in onboarding new ActiveEye monitoring customers
• Provide cyber-related guidance for new customer implementations
• Identify opportunities for process improvement
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Escalate customer issues to senior engineers and /or management when appropriate.
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
• Maintain written knowledge base content to capture new learning for reuse throughout the company and user base.
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Drive support cases to ensure issues are being resolved in a timely manner

Preferred Qualifications and Skillset

• Ability to investigate and evaluate network traffic, read and interpret logs and packet captures
• Knowledge of computer security/networking concepts
• Familiar with SIEM or similar security tools
• Familiar with managing & analyzing alerts from security tools such as firewalls and IDS/IPS systems
• Familiar with interpreting and analyzing vulnerability scan results
• Able to become proficient with Windows/Linux-based command line
• Able to become proficient with various monitoring software such as Carbon Black, Crowdstrike, Cortex, etc.
• Critical thinking and analytical skills
• Good written and oral communication skills
• Familiar with AWS, Azure, or GCP
• Bachelor’s Degree or related experience
• US Citizen
• SEC+ certification or ability to obtain within 6-12 months of hire

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $70,000-$80,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors Degree and/or 3+ years of relevant experience
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!