Sr Director, Accounts Payable and T&E-Global Process Leader

What We'll Bring:

The Senior Director, Global Process Leader, Accounts Payable (AP) and T&E will be responsible for overseeing global Accounts Payable (AP) and T&E operations and designing, standardizing, and optimizing the end-to-end global process across multiple regions/countries. This role will drive global AP and T&E operations and transformation, governance, and process excellence in partnership with Procurement, Finance, Tax, Treasury, Legal, and Technology teams, ensuring a best-in-class Accounts Payable and T&E operation that is efficient, compliant, and scalable.

As the strategic owner of the AP and T&E process, this role will focus on process standardization, automation, vendor management, risk mitigation, and employee experience, ensuring operations align with business growth, regulatory requirements, and transformation initiatives.

What You'll Bring:

• 15+ years of experience with at least 5+ years in a global AP & T&E process leadership role.
• Extensive experience with global operations and governance in a large multinational organization.
• Expertise in process transformation, automation, and technology integration (e.g., Concur, Coupa, Appzen).
• Proven experience in leading AP and T&E process standardization and global system implementations.
• Excellent stakeholder management, communication, and leadership skills.
• Strong analytical mindset, problem-solving skills, and ability to drive data-driven decisions.
• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Preferred Qualifications:

• Background in global shared services / global business services (GBS) environments.
• Experience with AI, RPA (Robotic Process Automation), and other advanced automation tools.

Impact You'll Make:

Global Process Strategy & Governance

• Define and own the global strategy, vision, and roadmap for the AP and T&E processes ensuring alignment with business objectives, Procurement, and Finance goals.
• Own and drive the end-to-end process for global AP and T&E operations, ensuring standardization, efficiency, and compliance.
• Establish global process governance with clear policies, controls, standard operating procedures (SOPs).and best practices across all regions.
• Drive continuous process improvement, automation, and digitization to enhance accuracy and efficiency.
• Ensure compliance with country-specific laws, tax regulations, and reporting.
• Serve as the primary owner of the global AP and T&E process design, documentation, and governance.

Operational Excellence & Employee Experience

• Ensure timely, accurate, and compliant transaction processing across multiple geographies.
• Enhance vendor and employee experience; address inquiries clearly and efficiently.
• Develop an efficient and effective issue resolution model to handle inquiries and escalations effectively.
• Drive accountability for process outcomes, including efficiency, quality, compliance, and stakeholder satisfaction.
• Develop and enforce globally standardized policies and procedures while accommodating necessary regional variations. Foster a culture of process discipline across all regions and teams.
• Establish and enforce governance frameworks to ensure compliance with internal controls, regulatory requirements, and audit standards. Conduct periodic reviews and audits to mitigate risks and ensure process integrity.

Leadership & Change Management

• Lead a high-performing global team across multiple locations (India and Costa Rica), driving a culture of accountability, efficiency, and innovation.
• Drive change management initiatives to ensure smooth adoption of new processes, policies, and technologies.

Vendor & Stakeholder Management

• Manage the strategic relationship with Corporate Card providers and other vendors supporting the AP and T&E process; ensure contract compliance and service optimization.
• Work closely with Finance, Procurement, Tax, Treasury and Legal teams to ensure seamless operations.
• Oversee audits, compliance checks, and risk mitigation efforts.
• Act as the key liaison between AP and T&E teams and business stakeholders to ensure alignment of process goals with business needs. Ensure timely resolution of escalated issues and provide strategic direction on process-related decisions.

Process Standardization & Automation

• Identify and implement opportunities for process reengineering, automation, and efficiency enhancements to reduce processing times, operating costs, and accuracy rates. Benchmark performance against industry standards and drive initiatives for best-in-class results.
• Lead the transformation of AP and T&E processes, tools, and technologies, reducing manual interventions and increasing efficiency.
• Drive global process automation by leveraging AI, robotics, and advanced technology solutions.
• Collaborate with IT, Finance, and Procurement teams to enhance system capabilities, integrations, and data accuracy. Ensure technology solutions align with global process requirements and deliver measurable benefits.
• Define, monitor, and report on key performance indicators (KPIs). Address underperformance through root cause analysis and corrective action plans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.