Sr. Engineering Manager, Search and AI

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role

We are looking for a Senior Engineering Manager to join our growing Artificial Intelligence and Machine Learning team. You will lead a team that works on challenging problems. As a Manager you will be responsible for building and scaling an ML team, managing the planning and prioritization of upcoming ML-related work, coordinating multiple engineering teams, deploying and scaling your models, building out our underlying AI/ML platform, and coaching team members. You will work with the leadership team and product managers to evaluate priorities, spot potential problems before they occur, and support the team's technical roadmap with planned ML engineering investments. You are flexible, and supportive and know when to step in and work hands-on with your team and when to lean out and direct.

• Coordinate with product and engineering leadership to identify both the long-term and short-term needs of the ML learning work, especially in the areas of LLMs, agents, NLP, NN, and CV.
• Building and scaling the machine learning team
• Lead the team in training and deploying ML models to production with high scalability, reliability, availability, performance, and cost efficiency.
• Lead the team in continuously improving existing ML models
• Lead the team in building data pipelines to support ML model training and serving
• Lead the team in building a labeling system for supervised model training
• Contribute to our org-wide product ideation in collaboration with other engineering leaders, engineers, researchers, product managers, and SMEs.
• Communicate complex concepts and the results of analyses in a clear and effective manner to technical and non-technical audiences.
• Collaborate with other team members and cross-functionally to share knowledge and discuss initiatives.

• 8+ years working as a professional software developer
• 4+ years working as an engineering manager
• 2+ years working in ML-related areas with a great understanding of machine learning design patterns and best practices and experience in shipping machine learning models into distributed, data-intensive production systems
• You can draw on substantial depth and breadth of management experience to lead and grow a machine learning team.
• You collaborate well with teams with different backgrounds/expertise/functions.
• You have expertise in full product lifecycle; technical designs, project planning, iterative implementation, and successful product launches.
• You care about data-driven development, reliability, and responsible experimentation.
• You understand the application of intermediate principles of data science (machine learning, statistics, computer science, mathematics) to solve technical problems.
• You have expertise in the ML Operations lifecycle; data acquisition, model training, and model deployment.
• You have experience and passion for mentoring and encouraging collaborative teams.
• You have experience in cultivating a strong engineering culture in an agile environment.

• B.S. or M.S. in Computer Science or related field or equivalent experience
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, documentation, and operations

• 2+ years of experience managing a machine learning team
• Knowledge of security and privacy
• Cloud Infrastructure: AWS, Kubernetes
• Building/maintaining large-scale production services
• Experience developing production ML models including LLMs
• Background in ML/Stats theory

Base salary range: $196,000 - $265,000. Employees are eligible to receive stock options and may also receive other forms of compensation.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position:

-Comprehensive medical, dental, vision, disability, and life benefits

-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting

-Flexible PTO

-Generous Holiday Schedule + 5 Days for Annual Holiday Week

-Quarterly Recharge Fridays (paid days off for mental health recharge)

-Flexible work schedules

-Access to Coaches and Therapists through Modern Health

-2 Volunteer days per year

-Monthly transportation allowance for employees that work in our Vancouver Hub location

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."