Sr. Manager - Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

• Excel and Reporting Master: You are highly proficient in Excel and can build comprehensive reports from scratch, integrating data seamlessly across the organization.
• Automation Expert: You not only identify areas that need automation but also have the skills to implement these solutions yourself.
• Adaptable and Resilient: You thrive in a fast-paced environment where no two days are the same, and you can work through ambiguity with ease.
• Team Player: You collaborate well with others, fostering a positive and productive team environment.
• Organized and Strategic: You bring order to chaos and are ready to roll up your sleeves to get the job done.
• Quick Thinker: You move quickly but work strategically, ensuring business rhythms are efficient without hindering speed and creativity.
• Self-Motivated: You are driven and adept at connecting the dots swiftly.
• Stakeholder Navigator: You can navigate complex stakeholder landscapes effortlessly.

• Oversee and track employee headcount across various departments.
• Work with the Chiefs of Staff in the GSE organization to create transparency and better overall management of headcount.
• Collaborate closely with Finance, the Office of the CTO, and HR to ensure alignment and transparency.
• Provide insights and recommendations for resource allocation based on headcount data.
• Organize and manage GSE-wide engagement initiatives, events, and surveys.
• Analyze engagement data to identify areas for improvement and work with the Chiefs of Staff across the org to create actionable plans.
• Supervise the creation, tracking, and alignment of OKRs across GSE.
• Develop and maintain systems to monitor progress toward organizational goals.
• Continuously evaluate business operations for areas of improvement and implement solutions.
• Collaborate with cross-functional teams to streamline processes and enhance efficiency.
• Prepare reports and presentations for senior leadership, providing actionable insights to improve business performance.
• Work with HR, Finance, CoS, CTO office, and GSE leadership to ensure smooth operational processes.

• Excel Expertise: Create detailed reports from scratch and integrate data across the organization.
• Unified Operations: Develop and implement standardized processes to unify team operations and enhance efficiency.
• Visual Storytelling: Translate complex ideas into clear, visual narratives to facilitate understanding and decision-making.
• Accountability Tracking: Monitor and track organizational OKRs to ensure accountability and progress.
• Support Head of GSE: Assist in managing human capital, budget, and organizational strategies to ensure smooth operations.

• 10+ years of experience in planning, business operations, or project management.
• Proven expertise in Excel and data integration is a must.
• Strong analytical and strategic thinking skills.
• Excellent communication and visual storytelling abilities.
• Experience in managing human capital and budgets.
• Ability to develop and implement standardized processes.
• High delivery focus with an emphasis on task ownership and completion.
• Ability to work collaboratively across multiple teams, with excellent organizational and interpersonal skills.
• Strong communication and presentation skills—with the ability to convey complex information in a clear, concise manner.
• Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change.
• Skilled in Microsoft PowerPoint and creating high-quality, executive-level presentations.

Subsidiary:

Travel Percent:

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.