Sr Manager, Creative & Content - Agentic

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job leads complex projects requiring an understanding of current business trends and their implications for content strategy. They collaborate with cross-functional teams to resolve intricate content-related problems and develop effective distribution strategies. Analyzing the impact of content initiatives on business processes and providing expert guidance to junior team members are also essential responsibilities of this role.

Job Description:

Essential Responsibilities:

• Develop creative strategies across multiple channels in alignment with business goals
• Collaborate with Project Managers and Producers to plan and execute projects
• Communicate with cross-functional partners to align on creative objectives
• Provide guidance and mentorship to mid-level and junior team members
• Present creative concepts and visions to key stakeholders for alignment and approval
• Ensure creative quality and consistency throughout the development process
• Manage external partners to align deliverables with internal standards and expectations
• Oversee creative reviews, approval processes, and ensure adherence to best practices

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification

Key Responsibilities:

• Leadership: Lead, inspire, and mentor a team of creative professionals, including designers, copywriters, and others, ensuring they have the tools and guidance needed to deliver outstanding work.
• Creative Direction: Develop, implement, and oversee with a discerning eye for design quality creative guidelines for a variety of projects and initiatives, ensuring that PayPal's brand identity and creative strategy are consistently represented across all channels and touchpoints.
• Campaign Development: Conceptualize, manage, and oversee with a discerning eye for design quality the execution of compelling creative campaigns that resonate with our audience and drive business objectives.
• Collaboration: Collaborate closely with various teams, such as marketing, sales, and product, to develop a unified and distinctive voice and message, ensuring all creative output aligns with brand guidelines, creative strategy, and business goals.
• Trend Analysis: Keep abreast of industry trends, technological advancements, and creative tools, infusing this knowledge into the creative process to keep PayPal at the forefront of innovation. leveraging AI to shape the future of brand-building.
• Talent Development: Foster talent within the creative team, promoting professional growth and maintaining a positive, collaborative, and innovative culture.

Qualifications:

• 10+ years’ experience in a creative leadership and brand stewardship role, preferably as a Creative Director, in an agency or in-house setting. Experience in the fintech industry is a plus.
• Extensive portfolio showcasing innovative creative campaigns.
• Strong leadership and team management skills, with experience in mentoring and developing creative teams.
• Deep understanding of the creative process, including strategy development, conceptualization, and production.
• Excellent communication and presentation skills, with the ability to present and sell creative concepts to stakeholders at all levels.
• Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines.
• Passion for innovation and leveraging AI to shape the future of brand-building.

Subsidiary:

PayPal

Travel Percent:

0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com

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The US national annual pay range for this role is $123,500 to $212,850

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Who We Are:

Click Here

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.