Sr. Manager, Implementation

Overview:

Sprinklr’s Professional Services organization is seeking a Manager of Professional Services for the Central Region (AMER) to lead our regional delivery team. This role is pivotal in ensuring our enterprise customers across the Central U.S. achieve rapid time-to-value and long-term success with the Sprinklr platform. You will oversee a diverse portfolio of service engagements, including implementations, platform expansions, strategic consulting, and customer enablement. As a strategic leader, you will drive operational excellence, customer satisfaction, and alignment with Sprinklr’s global services strategy. Your experience in enterprise software delivery—especially in CCaaS, CRM, or SaaS environments—will be key to your success.

Key Responsibilities:

Strategic Leadership & Delivery Oversight

• Lead the Central Region Professional Services team, including project managers, consultants, and technical experts.
• Oversee the full lifecycle of service engagements—from onboarding and implementation to optimization and expansion.
• Ensure delivery excellence across all engagements, maintaining high standards of quality, timeliness, and customer satisfaction.

Portfolio & Program Management

• Manage a diverse portfolio of enterprise customer projects across the Central U.S. including implementations and managed services.
• Drive consistent project governance, risk management, and change control practices.
• Provide accurate forecasting, reporting, and insights to internal and external stakeholders.

Customer Success & Stakeholder Engagement

• Act as a trusted advisor to senior client stakeholders, aligning services with business outcomes and KPIs.
• Serve as an escalation point for critical initiatives and ensure proactive resolution of issues.
• Collaborate with Customer Success, Sales, and Product teams to drive value realization and account growth.

Operational Excellence & Innovation

• Design and implement scalable service delivery models tailored to regional needs.
• Introduce best practices, tools, and methodologies to improve efficiency and standardization.
• Lead initiatives to enhance team capabilities, knowledge sharing, and continuous improvement.

Team Leadership & Development

• Build, mentor, and inspire a high-performing regional services team.
• Foster a culture of accountability, collaboration, and innovation.
• Support career development and performance management for team members.

Desired Skills and Experience:

• 7+ years in Professional Services, Consulting, or Enterprise Software Delivery roles.
• 3+ years in leadership roles managing cross-functional services teams.
• Proven experience in SaaS/CCaaS implementations and enterprise software deployments.
• Strong understanding of SaaS platforms, cloud architecture (AWS, Azure, GCP), and CRM ecosystems.
• Exceptional communication and stakeholder management skills.
• Experience with services operations, practice development, and P&L management is a plus.
• Ability to thrive in a fast-paced, matrixed, and customer-centric environment.
• Willingness to travel up to 20% across the Central U.S. and Canada.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.