Sr. Manager, Systems Engineering

Position Summary 

Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization, system installation and maintenance, operational support to system disconnection. The engineer is responsible for project management and implementation of endpoint projects, working with global clients, vendors, and Visa Internal team to expand access of Visa products and services globally.  

Responsibilities  

• Mentor, manage and motivate system engineers and set clear priorities to achieve department and company goals. 

• Provide project management, technical advice and support to Visa’ Client institutions and processors to ensure customers expectation are exceeded. 

• Project Coordination and proper documentation and update of task 

• Create implementation scripts for vendor’s field engineers and support team for installation and activation 

• Perform installation of Linux system with the help of on-site vendor engineer remotely 

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly 

• Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately 

• Ensure that all server deployment follow Visa security guidelines and report any non-compliance. 

• Communicate and work cordially in global team with teammate from different culture and in time zone. 

• Participate as a member of an on-call rotation to support multiple systems during off-hours 

• From time to time flexibility to work evenings and weekends as needed 

• Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule. 

• Act as Inventory Record Coordinator to ensure accurate and timely update of inventory 

• Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge. 

• Act as lockdown coordinator to ensure all servers going into productions are locked down and pass OAC 

• Act as Coordinator for centralize change and managing the request and coordinating the work between various internal group 

• Act as Change Coordinator to Process, Assign and Report EAS, VMG, & VFG changes assigned to GEOIMAC 

• Provide guidance for Junior Engineers on technical knowledge and processes. 

• Act as Implementation Coordinator to Process, Assign and Report EAS Installation, Move and Decommission request assign to GEOIMAC 

• Work with Development and 3rd Level Support to test out new Product and Patches process and document learning and feedback to EASSUP for any update required 

•  Help create and maintain documentation of existing and new process and procedure for BAU implementation  

•  Successful and on time Implementation of Simple Non Standard IMAC project that is regional or global 

• Support the Director and Senior Director for Reporting and Audit Management 

• Backup for GEOIMAC Director in respective time zone and PTO and Senior Director for Reporting and Audit Management 

• Act as Specialist for all platform (EA, VMG, VFG). Own and work with EASSUP to ensure all PBI  are resolved  

• Validate projects' Monthly Billing 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
-8+ years of relevant work experience and a Bachelors degree, OR 11+ years of
relevant work experience

Preferred Qualifications
-9 or more years of relevant work experience with a Bachelor Degree or 7 or
more relevant years of experience with an Advanced Degree (e.g. Masters,
MBA, JD, MD) or 3 or more years of experience with a PhD
-Bachelor's degree in IT, CS or related field
-Linux Certifications - LPIC, Linux+, LFCS, OCA, RCSA
-PMP / PRINCE2
-3 ITIL Practitioner Certification
-Basic HTML, Programming or Scripting Language
-Understand XML, JSON and XSLT
-Encryption Security Technology like SSL and IPSEC
-7 Years working Experience IT Operations and Delivery
-Ability to effectively perform problem isolation and resolution of critical
systems in order to have the least amount of impact and downtime
-Outstanding customer service skills and a dedication to the customer service
experience.
-Must exercise a reasonable amount of independent judgment under minimum
supervision
-Ability to assess and analyze technical situations and provide viable
alternatives
-A keen interest to learn new skills and technology either through online
resource or class training
-5 Year Project Management Experience
-Common Purpose, Uncommon Opportunity. Everyone at Visa works with one
goal in mind - making sure that Visa is the best way to pay and be paid, for
everyone everywhere. This is our global vision and the common purpose that
unites the entire Visa team. As a global payments technology company, tech is
at the heart of what we do: Our VisaNet network processes over 13,000
transactions per second for people and businesses around the world, enabling
them to use digital currency instead of cash and checks. We are also global
advocates for financial inclusion, working with partners around the world to
help those who lack access to financial services join the global economy.
Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate
teamwork, diversity, and excellence throughout the world. If you have a passion
to make a difference in the lives of people around the world, Visa offers an
uncommon opportunity to build a strong, thriving career. Visa is fueled by our
team of talented employees who continuously raise the bar on delivering the
convenience and security of digital currency to people all over the world. Join
our team and find out how Visa is everywhere you want to be.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 152,200.00 to 220,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.