Senior Director, PxD and Digital Innovation Consulting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing and includes sales goals. 

VCA PxDD is looking for a talented individual to help scope, sell and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, and product. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun. Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! 

Essential Functions

• Oversee multiple client engagements end-to-end, from selling, scoping, research, client delivery and go-to-market

• Lead and inspire large and diverse teams of 10-20 client plus Visa staff during client engagements and workshops 

• Develop relationships with partners across a matrix organization in order to collaborate with teams such as product, specialized sales, marketing, data analytics, among others.  

• Demonstrate in-depth knowledge of Visa’s capabilities  

• Accountable for meeting key metrics such as revenue targets, billability and client satisfaction 

• Provide leadership and mentorship to junior team members.  

• Articulate the desirability, viability and feasibility of recommendations. This includes crafting the story of how the recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks.  

• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.  

• Recruit and retain talent, providing coaching and mentorship and creating a diverse and inclusive environment 

• Must have excellent executive presence in front of clients and large audiences 

• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast 

• Proven ability to work on complex and often ambiguous problems, to drive results 

• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities 

• Must have a client-first mentality

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

10 or more years payments industry, banking, fintech experience or similar relevant experience

10 or more years product development experience, with a strong focus on innovative product
development and exposure to the full product development lifecycle of discovery, design, development and launch

3-5 years of strategy or innovation consulting experience a plus

Analytical thinker, creatively confident, team oriented, collaborative, diplomatic, and flexible, with excellent presentation and facilitation skills, including strong oral and writing capabilities

Proven ability to work on complex and often ambiguous problems, to drive results

A deep understanding of the payment industry ecosystem, trends and innovations

Resilient in navigating through ambiguity and translating the theoretical to applicable

Must have a growth mindset that embraces creativity, optimism, ambiguity and failing-fast 

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 181,100 to 332,950 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.